Add new company contact

Managing company contacts ensures that communication, order assignment, and account organization remain accurate and efficient. In DecoNetwork, you can easily add new contacts to an existing company directly from the Customers area in Business Hub. In this tutorial, we will guide you through the step-by-step process of adding a new contact to an existing company profile from the Customers page. (For instructions on how to add a company, click here).

Prerequisites

Why add company contacts?

Adding company contacts allows you to maintain clear communication and properly organize customer records within Business Hub.

• Centralized communication: Keep all contacts linked to the correct company account.
• Accurate order assignment: Ensure orders are tied to the right contact and organization.
• Improved account management: Track multiple contacts within a single company profile.

How to add a new company contact

1. Log into your DecoNetwork website.

2. Navigate to Business Hub → Customers.

   

   Navigate to the Customers section in Business Hub.

Step 2: Open the Add New Company Contact window

1. Click on Add New Company Contact.

   

   Click the Add New Company Contact button.

   The New Company Contact popup will appear.

   

   New Company Contact Popup

Step 3: Select the company

1. Click the Company field.
2. Select the appropriate company from the dropdown list.

Step 4: Enter contact details

1. Enter the company contact's details (name, email, phone, etc.).
2. (Optional) Tick Separate shipping address if the contact uses a different shipping address.

Step 5: Save the contact

1. Click OK to save the new company contact.

Best practices

• Add multiple contacts: Include key stakeholders (e.g., purchasing managers, admins).
• Use clear naming conventions: Helps quickly identify contacts within large organizations.
• Keep records updated: Regularly review and update contact information.

Troubleshooting

• Cannot see “Add New Company Contact”?
  Ensure you have the required permissions (Administrator or Sales Manager).
• Company not appearing in dropdown?
  Confirm the company has already been created in the system before adding contacts.

FAQs

Can I add multiple contacts to one company?

Yes, you can add as many contacts as needed to a single company profile.

Can contacts have different shipping addresses?

Yes. Enable the Separate shipping address option when creating the contact.

Can I edit a contact later?

Yes, company contacts can be edited at any time from the Customers section.

Additional resources

• Add new company
• Companies List
• Customers List