Zoho SalesIQ is live chat and visitor tracking software that you can embed on your website. However, if you have added the Zoho SalesIQ code snippet to your website, you may find that the Online Designer and the SalesIQ app fail to load.
We have discovered the problem is caused by the javascript being used for SalesIQ conflicting with the javascript of the Online Designer. Both are declaring a variable 'd' which is causing the conflict. Therefore, you need to edit the SalesIQ code snippet and change 'd' to something like doc. i.e.:
Before:
var $zoho= $zoho || {salesiq:{values:{},ready:function(){}}};var d=document;s=d.createElement("script");s.type="text/javascript";
s.defer=true;s.src="https://salesiq.zoho.com/[Your Site]/float.ls?embedname=[Your Site]";
t=d.getElementsByTagName("script")[0];t.parentNode.insertBefore(s,t);</script>
After:
var $zoho= $zoho || {salesiq:{values:{},ready:function(){}}};var doc=document;s=doc.createElement("script");s.type="text/javascript";
s.defer=true;s.src="https://salesiq.zoho.com/[Your Site]/float.ls?embedname=[Your Site]";
t=doc.getElementsByTagName("script")[0];t.parentNode.insertBefore(s,t);</script>
You will also need to edit the 'd' variable in the button code:
Before:
After:
Still have questions? Use the Search Tool at the top of the page to find more related guides. Need help? Click the icon to submit a support ticket – our Client Services team is ready to assist!
Comments
0 comments
Please sign in to leave a comment.