Store Account Details

Your account details control the contact information and login credentials associated with your store account. These details can be used across your website and customer communications, depending on your store configuration.

In This Article

• Prerequisites
• Why configure account details
• How to configure account details
• Best-Practice Tips
• Troubleshooting
• FAQs
• Additional Resources

Prerequisites

Why configure account details

Your account details define the business and contact information associated with your store. These settings act as retained business instructions that the system uses throughout your customer-facing workflows.

• Display the correct business contact information on your website.
• Ensure customer communications use the appropriate store details.
• Maintain consistent branding and customer contact information.
• Allow affiliate stores to present their own identity independently from the fulfillment center.
• Control how your store appears to customers during ordering and support interactions.

How to configure account details

Step 1: Open the Account Details page

Purpose: Access the account profile settings used for your website and customer communications.

1. Log into your DecoNetwork Website.

2. Browse to Admin → Websites.

   

   

3. Click Manage beside the website you want to configure.

   

4. In the left menu, browse to Administration → Account Details.

   

   The Account Details page lets you configure the store’s contact information and login details.

   The Account Details page will be displayed.

   

Step 2: Configure your contact information

Purpose: Define the contact details customers will see when your store is configured to display store details.

1. Enter or update the following details as required:

   • Salutation
   • First name
   • Last name
   • Email address
   • Street address
   • City
   • Country
   • State
   • Postcode
   • Phone #

   The information entered here can flow through to your storefront and customer communications when your store is configured to show store details instead of fulfillment center details.

2. Optionally tick Let me know of latest specials if you want to receive promotional updates.

Step 3: Update login details optional

Purpose: Change the login password for the website account.

1. Enter a new password in the New Password field.
2. Re-enter the password in the Retype New Password field.
3. Click Save.

Best-Practice Tips

• Use a business email address that customers actively monitor.
• Ensure your phone number and address information remain current.
• Use consistent branding and contact details across all stores.
• Review your Store Options settings after updating account details to confirm the correct information is being displayed.
• Test customer emails after updating details to verify branding and contact information appear correctly.

Troubleshooting

My website is still showing fulfillment center details

• Check the Use store contact details and branding setting under Store Options.
• Make sure Show store details is selected.

Customer emails are displaying incorrect contact information

• Verify the details entered on the Account Details page.
• Confirm the store is configured to show store details rather than fulfillment center details.

FAQs

Will changing these details affect my storefront?

Yes. If your store is configured to show store details, the information entered on this page can appear on your website and in customer communications.

Can affiliate stores use different contact information from the fulfillment center?

Yes. Affiliate stores can maintain their own contact details and branding independently when configured to show store details.

Do these settings affect customer emails?

Yes. Customer communications may use the details configured here depending on your Store Options configuration and email templates.

What happens if I select Show fulfillment center details?

Customers will see the fulfillment center’s configured contact information and branding instead of the affiliate store’s details.

Additional Resources

• Website Store Options
• Global Store Options