Delete abandoned carts

Over time, your system may accumulate abandoned carts that are too old to be recovered, leading to unnecessary clutter and reduced efficiency. Deleting these outdated carts can help streamline your Business Hub, making it easier to manage current and potential sales. Before you proceed with deleting abandoned carts, it's crucial to analyze them to understand the reasons behind cart abandonment. This analysis can provide valuable insights that help you implement effective strategies to improve your conversion rates. In this tutorial, we'll walk you through the steps to delete abandoned carts in Business Hub.

Prerequisites

• You must have Administrator and/or Sales Manager permission to use this feature.

In this article...

• To delete an abandoned cart
• To delete abandoned carts in bulk

To delete an abandoned cart:

1. Log into your DecoNetwork website.
2. Browse to Business Hub > Abandoned Carts.
   
3. Click View to load the abandoned cart order you want to delete.
   
4. Click on the Delete selected orders button.
   
5. Click yes in the Delete Order popup to confirm you want to delete the abandoned cart order.
   
   The order will be permanently deleted.

To delete abandoned carts in bulk:

1. Log into your DecoNetwork website.
2. Browse to Business Hub > Abandoned Carts.
   
3. Tick the checkboxes of the abandoned carts you want to delete in bulk.
   
   

   You can also click anywhere within an abandoned cart's row to load it.

4. Click on Delete Order in the Order Actions menu.
   
5. Click OK in the confirmation popup to confirm you want to delete the abandoned cart orders.
   
   The orders will be permanently deleted.