Edit order

Business Hub allows staff to edit orders after they have been created, helping you correct details, update product selections, change garment colors or sizes, modify artwork, or adjust pricing and shipping information. Editing tools ensure that orders remain accurate before entering production. DecoNetwork preserves existing design data and applies safeguards—such as locking the ship-by date for submitted internet orders—to maintain fulfillment accuracy.

In this article

• Prerequisites
• Why you may need to edit an order
• How to edit an order
• To override the decoration price of a line item
• Override the unit or total price of a line item
• Override the total price in a line item
• Lock the unit or total price of a line item
• Lock the price of a line item
• Change the production date of an order
• Editing the ship-by date
• Best-practice tips
• Troubleshooting
• FAQs
• Additional resources

Prerequisites

Why you may need to edit an order

Editing an order avoids unnecessary cancellations or replacements when a customer requests changes. Common reasons for editing include:

• Changing garment color, size, or product options requested by the customer.
• Correcting customer details, adjusting taxes, or updating the shipping method.
• Fixing artwork issues, replacing artwork, or updating design placements.
• Adjusting pricing, discounts, or delivery commitments.

DecoNetwork ensures that only the fields you intentionally change are updated—design placement and artwork remain stable when modifying item attributes such as garment color.

How to edit an order

1. Log into your DecoNetwork website.

2. Browse to Business Hub > Orders.

   

   Click the image to enlarge.

3. Click View to load the order you want to edit.

   

   You can also click anywhere within an order's row to load it, except on the customer name. Clicking on the customer name loads the customer record.

   If you have defined order display colors based on the due date, the order rows will be color-coded accordingly. Click here for instructions on how to configure order display colors.

   

   The order will be loaded in the main work area.

   

   Click the image to enlarge.

   If you have defined order display colors based on the due date, the Ship By Date label will be color-coded accordingly. Click here for instructions on how to configure order display colors.

4. Click on Edit Order.

   

5. Make changes to the order as required.

   You can edit the order details.

   

   You can make the following edits:

   • Specify if the order is a priority order by ticking the Is Priority Order checkbox
   • Specify if the artwork requires approval by ticking the Order artwork requires approval? checkbox
   • Specify a customer purchase order number in the Customer PO Number field
   • Change the Order Date
   • Change the Production Date
   • Specify the Ship By Date
   • Change the affiliate Store the order originates from if it was created in Business Hub
   • Choose a Contract Price Level (Premium or Enterprise plans only)

   You can edit the details of each line item in the order:

   

   Click the image to enlarge.

   For each line item, you can make the following edits:

   • Change the product by clicking on the product Name field
   • Change the color by clicking on the Color field
   • Change the quantities per size by clicking on the Size/Qty field or the Qty field
   • Edit the decorations by clicking on the load in designer icon
   • Edit the decorations price by clicking on the Decoration field
   • Change any options by clicking on the Options field
   • Edit the unit price breakdown (blank price, decorations price, options price) by clicking on the Unit Price field
   • Edit the pre-discount total price for the line item by clicking on the Line Total field
   • Specify a discount by clicking on the Discount field
   • Edit the unit price with discounts applied by clicking on the Discounted Unit Price field
   • Edit the total price with discounts applied by clicking on the Discounted Total field
   • Edit the total price with discounts applied by clicking on the Total field

   You can apply a number of actions to each line item by clicking on the cog at the end of the line item to reveal the Actions menu.

   
   • use purchase order: tick the checkbox if you want a purchase order to be raised for the line item
   • load in designer: click on this menu item to load the product in the Online Designer
   • copy line item: click on this menu item to copy the line item
   • delete line: click on this menu item to delete the line item
   • file attachments: click on this menu item to add an attachment to the line item
   • move up: click on this menu item to move the line item up one position
   • move down: click on this menu item to move the line item down one position
   • include tax: tick the checkbox if you want tax to be included for this line item

   • design breakdown: click on this menu item to download the design files uploaded for the line item. The Design Breakdown popup will be displayed, showing a table of designs sorted by decoration type for each decoration area. Click on the Download Source Artwork link to download the desired design.

     
   • create line item note: click on this menu item to add an internal production note for the line item.

6. Click on Save & Email Order to save the order and email it to your customer for approval.

   

   You can choose to apply other actions to the order:

   • Save as Draft: If it is currently in draft and still incomplete, you can re-save your order as a draft and update it later.
   • Cancel Edits: Reverts the order to the condition it was in before the changes were made.
   • Save Order: If you do not want to send the order to the customer just yet, just click Save Order. Once saved, you will have the option to send the order to the customer at a later time.

Override the decoration price in a line item:

1. Click on the Decoration price cell of the line item you want to override the price of.

   The decoration price table dropdown will be displayed.

   
2. You can override the decoration price separately for each decoration process in each decoration area or you can edit the total decorations price for the line item.

   • To override the decoration price for a particular decoration process in a decoration area, click on the cell of the decoration price you want to override.

     The Decoration Pricing dropdown will be displayed.

     

     Tick the Override Prices? checkbox to enable the Overriding Price fields.

     

     You can also adjust the decoration pricing by ticking the Override Color Count? checkbox. When the checkbox is ticked, the Overriding Colors field is enabled, allowing you to override the screen printing color count. The decoration price will be updated automatically once a new color count is selected.

     

   • To override the total decorations price, tick the Override Decorations Price? checkbox.

     
3. Enter a new price in the Overriding Price field.

4. Click okay.

   The Decorations cell will be highlighted to indicate that the price has been overridden.

   

5. Click Save Order to commit your changes.

   

Override the unit or total price of a line item:

1. Click on the Discounted Unit Price or Discounted Total cell of the line item you want to override the price of.

   The Price Override dropdown will be displayed.

   
2. Click on the Overriding Price cell for the price of your choice - Total or Unit Price.
3. Enter a new price.

4. Click okay.

   The Discounted Unit Price and Discounted Total cells will be highlighted in orange to indicate that the price has been overridden.

   

   If you increase the unit price or discounted total, the Discount column will show a negative value, and the Discounted Unit Price and Discounted Total cells will be highlighted in green to indicate the price has been increased.

   

5. Click Save Order to commit your changes.

   

Override the total price in a line item:

1. Click on the Total price cell of the line item you want to override the price of.

   The Price Override dropdown will be displayed.

   
2. Click on the Overriding Price cell for the price of your choice - Total or Unit Price.
3. Enter a new price.

4. Click okay.

   The Discount and Total cells will be highlighted to indicate that the price has been overridden.

   

5. Click Save Order to commit your changes.

   

Lock the unit or total price of a line item:

When you override the discounted unit price or total price of a line item, you can choose to lock either the discounted unit or total price to ensure that any changes you make in your system's price settings will not change the price. You can lock the price of a line item using the following steps.

1. Click on the Discounted Unit Price or Discounted Total cell of the line item you want to lock.

   The Price Override dropdown will be displayed.

   
2. Tick the Lock Discounted Total or Lock Discounted Unit Price checkbox as desired.

3. Click okay.

   A lock icon will be displayed in the Total cell to indicate that the price has been locked.

   

4. Click Save Order to commit your changes.

   

Lock the price of a line item:

When you override the total or unit price for a line item, you can choose to lock either the total or the unit price to ensure that any changes you make in your system's price settings will not change the price. You can lock the price of a line item using the following steps.

1. Click on the Total price cell of the line item you want to lock.

   The Price Override dropdown will be displayed.

   
2. Tick the Lock Total or Lock Unit Price checkbox as desired.

3. Click okay.

   A lock icon will be displayed in the Total cell to indicate that the price has been locked.

   

4. Click Save Order to commit your changes.

   

Change the production date of an order:

You can change the default production date of all orders that are not on hold. (The default production date is calculated using the Default production schedule setting under Settings > Production & Order Settings > Production & Order Pending Times). When an order is in a Production state other than "On-hold" or "Pending, the Production Date field will be available for editing when the order is in Edit Mode.

1. Click on the calendar icon or anywhere within the Production Date field.

   

2. Select a new production date from the calendar.

   

   When the default production date has been changed, an icon will be displayed beside the Production Date field to indicate this. You can click on the icon to revert the date back to the default.

   

3. Click Save Order to commit the change.

   

Best-practice tips

Troubleshooting

• Some fields are locked: The order may already be in production or restricted by permissions.
• Ship-By Date is not editable: Internet orders lock the date by default; use the Reset option to recalculate.
• Design changes unexpectedly: Reopen the Designer to confirm decoration area settings; garment color changes do not affect artwork placement.
• Missing garment colors: Verify that the product variant is configured with the required colors in Admin.

FAQs

Does changing the garment color reset the artwork?

No. Artwork, text, and placement remain unchanged when a garment color is updated.

Can I edit an order after it enters production?

Some edits may be restricted depending on production status and your system permissions.

Why can't I change the Ship-By Date?

The Ship-By Date for internet orders is locked at submission to ensure fulfillment accuracy. You can reset it using the Reset to Auto-Calculate option.

Will the Ship-By Date change automatically if I edit the order?

No. The date only changes if manually reset.

Additional resources

• Using the Designer in your Website Admin
• Recolor embroidery artwork
• Template variables guide