Staff Accounts

Staff accounts allow you to give team members their own login credentials and assign roles that control what areas of DecoNetwork they can access. This helps you distribute responsibilities across your team while maintaining security and accountability.

Each staff member receives a unique login and a set of permissions based on their assigned role. This ensures they can access only the areas of the system required for their job.

In this article

• Prerequisites
• Why use staff accounts?
• Step 1: Access the Staff Accounts page
• Step 2: Manage staff accounts
• Step 3: Configure a staff account
• Roles
• permissions
• Notifications
• Walkthroughs
• Best-practice tips
• Troubleshooting
• FAQs
• Additional resources

Prerequisites

Why use staff accounts?

Using individual staff accounts allows you to organize work efficiently while maintaining control over system access.

• Improve security by giving each team member their own login.
• Control access by assigning roles that limit what each user can see or modify.
• Track activity using event logs that record staff actions.
• Delegate responsibilities such as product setup, order management, or website updates.

Step 1: Access the Staff Accounts page

1. Log into your DecoNetwork Website.

2. GO to Admin → Account.

   

   

3. Click Staff Accounts.

   

   The Staff Accounts page displays a list of all existing staff members, along with their usernames and assigned roles. At the bottom of your staff accounts list, you’ll see the status of your current account allocation, which varies depending on your plan.

   

Step 2: Manage staff accounts

From the Staff Accounts page, you can manage existing staff members or create new ones.

• New Staff Account – Create a new staff account.
• Edit – Modify an existing staff member’s details.
• Delete – Remove a staff account.

• Show/Hide Deleted Staff Accounts – Toggle the display of deleted staff accounts.

  

  Click the image to enlarge.

  

  Deleted staff accounts can be restored using the Restore button.
• Event Log – View an audit log of actions performed by a staff member. The log shows each action performed and when it occurred.

Step 3: Configure a staff account

When creating or editing a staff account, you can configure the following sections.

Profile details

• Replace: Lets you upload a profile image for the staff member’s account, which appears in the top bar and other areas of the system.
• Remove: Lets you remove the profile image.
• Name: Lets you enter the staff member's first name.
• Last name: Lets you enter the staff member's last name.
• Email: Lets you enter the staff member's email address.
• Receive Marketing Messages: tick this checkbox to enable email marketing notifications for the staff member.

Login details

• Username: Lets you enter a unique identifier that the staff member uses to log in.
• Password: Lets you enter a word or phrase that the staff member uses to access their account.
• Confirm Password: Lets you re-enter the password for verification that it was entered correctly.

Roles

Roles define what areas of DecoNetwork a staff member can access and what tasks they can perform.

Instead of manually configuring permissions for every staff account, you assign one or more predefined roles. Each role includes a set of permissions that control access to different areas of the system.

You cannot modify the role of the original Administrator account created during signup.

Select the roles that determine what the staff member can access.

Permissions

When assigning the Sales Manager or Sales Team Member role, an additional permission becomes available:

Process Refund

This checkbox controls whether the staff member is allowed to process refunds for orders.

• Enabled – The staff member can issue refunds when managing orders.
• Disabled – The staff member can view orders but cannot process refunds.

Using this permission allows administrators to grant sales staff access to order management while maintaining tighter control over refund processing.

Notifications

Notifications lets you choose which email notifications are sent to the staff member based on their assigned role. Notifications are available for staff members with Admin, Sales Manager, and Purchasing roles. To customise these notifications, untick the Use Default Notifications checkbox and select the ones you want the staff member to receive.

Administrator Notifications

Sales Manager Notifications

Sales Team Member Notifications

Production Manager Notifications

Artwork Manager Notifications

Purchasing Notifications

Walkthroughs

DecoNetwork also includes optional interactive walkthroughs and videos that guide staff members through different areas of the system when they visit them for the first time. These guided prompts help new users understand where features are located and how to perform common tasks.

As an administrator, you can enable or reset these walkthroughs for each staff account. This makes it easy to provide guided onboarding for new team members or re-enable tutorials if a user needs a refresher.

• Show Walkthroughs: enables interactive tutorials that guide staff members on their first visit to the different parts of DecoNetwork.
• Reset Walkthroughs: tick this checkbox to reset the walkthroughs if they are enabled.
• Show Videos: enables videos that show the staff members, on their first visit, how to use different parts of DecoNetwork.
• Reset Videos: tick this checkbox to reset the videos if they are enabled.

Best-practice tips

• Create a separate account for each team member instead of sharing logins.
• Assign the minimum roles required for each job function.
• Restrict refund permissions to supervisors or finance staff.
• Use the event log to review staff activity if issues arise.

Troubleshooting

Problem: A staff member cannot access an area they need.

Check that the correct role is assigned and confirm that the role includes the necessary permissions.

Problem: A staff member cannot process refunds.

Verify that the Process Refund permission is enabled for their account.

Problem: A deleted account needs to be restored.

Enable Show Deleted Staff Accounts and click Restore next to the account.

FAQs

Can I assign multiple roles to a staff member?

Yes. You can select multiple roles if a staff member needs access to different areas of the system.

Can I change the Administrator role?

You can change the Administrator role only for accounts that are not the primary account. The original administrator account created during signup cannot have its role changed.

Can I restore a deleted staff account?

Yes. Use the Show Deleted Staff Accounts option and click Restore.

Additional resources

• Staff account role access and permissions
• Add a staff account
• Delete a staff account
• View the action event log for a staff account