Email order to customer

DecoNetwork's Business Hub provides an efficient platform for managing your order workflow, including generating and emailing orders to customers. You can email an order to a customer in the form of a link, a PDF attachment, or both. This tutorial will guide you through the steps to email an order to your customers using Business Hub.

Prerequisites

• You must have Administrator, Sales Manager, or Sales Team permission to use this feature.

To email an order to a customer:

1. Log into your DecoNetwork website.
2. Browse to Business Hub > Orders.
   

   Click the image to enlarge.

3. Click View to load the order you want to email.
   

   You can also click anywhere within a order's row to load it, except on the customer name. Clicking on the customer name loads the customer record.

4. Click on Email Order.
   
5. Change or enter information in the Email Order To Customer form.
   
   • Subject: subject of the email. (Your shop name, along with the order number is automatically added to the Subject field)
   • To: email address of the customer. (The email address saved in the customer's Account record is automatically added to the To field)
   • Cc: email address(es) of other recipients you want to send a copy of the order to. (Separate email addresses with a comma)
   • Bcc: email address(es) of other recipients you want to privately send a copy of the order to (Separate email addresses with a comma)
6. Tick Attach PDF, if you want the customer to also receive a PDF of the order.
7. Add a custom message. (Optional)
8. Click okay