Manually send abandoned cart follow-up email

You can manually send follow-up emails to creators of abandoned carts to encourage them to complete their purchases.

Prerequisites

• You must have Administrator and/or Sales Manager permission to use this feature.

To manually send an abandoned cart follow-up email:

1. Log into your DecoNetwork website.
2. Browse to Business Hub > Abandoned Carts.
   
3. Click View to load the abandoned cart you want to follow up with.
   

   You can also click anywhere within an abandoned cart's row to load it.

4. Click on Contact Customer.
   
   
5. Change or enter information in the Contact Customer form.
   
   • Subject: subject of the email. (Your shop name, along with "Follow up abandoned cart" is automatically added to the Subject field)
   • To: email address of the customer. (The email address saved with the abandoned cart record is automatically added to the To field)
   • Cc: email address(es) of other recipients you want to send a copy of the quote to. (Separate email addresses with a comma)
   • Bcc: email address(es) of other recipients you want to privately send a copy of the quote to (Separate email addresses with a comma)
6. Tick Attach PDF, if you want the customer to also receive a PDF of the abandoned cart order.
7. Add a custom message. (Optional)
8. Click okay.

   The status of the abandoned cart will be changed to "Customer Contacted".