You can create a quote from an abandoned cart and send it to the customer to encourage them to complete their purchase. Once an abandoned cart is converted to a quote, you can edit the pricing or offer a discount to make it more attractive to the customer. To complete the order, the customer simply clicks on a link to the quote where they can provide any missing billing and shipping information and approve the quote online.
- You must have Administrator and/or Sales Manager permission to use this feature.
To convert an abandoned cart to a quote:
- Log into your DecoNetwork website.
- Browse to Business Hub > Abandoned Carts.
- Click View to load the abandoned cart order you want to convert to a quote.
You can also click anywhere within an abandoned cart's row to load it.
- Click on Convert to Quote. You will find the new quote on the Quotes page once processing is complete.