If efforts to convert abandoned carts into orders prove fruitless, you can cancel them at any time.
- You must have Administrator and/or Sales Manager permission to use this feature.
To cancel an abandoned cart:
- Log into your DecoNetwork website.
- Browse to Business Hub > Abandoned Carts.
- Click View to load the abandoned cart order you want to cancel.
You can also click anywhere within an abandoned cart's row to load it.
- Click on Cancel Order.
- Click okay in the Cancel Order popup to confirm you want to cancel the abandoned cart order.
The order will be moved to the Closed tab of the Abandoned Carts page.