You can reactivate an abandoned cart after it has been canceled at any time. A reactivated cart may be converted into a quote or an order.
- You must have Administrator and/or Sales Manager permission to use this feature.
To activate a canceled abandoned cart:
- Log into your DecoNetwork website.
- Browse to Business Hub > Abandoned Carts.
- Click on the Closed tab.
- Click View to load the canceled abandoned cart order you want to activate.
You can also click anywhere within the row of a canceled abandoned cart to load it.
- Click on Activate Order.
The order will be moved to the Open tab of the Abandoned Carts page.