Approve payments

The Approve Payments page shows orders where the customer has chosen to make payment outside of the DecoNetwork system. The customer may have chosen to use an external payment method, such as bank transfer, telephone, check, or in person, during the checkout process. On this page, you can either record payments that you have received against these orders or reject failed payments.

Prerequisites

• You must have Administrator, Sales Manager or Approve Payments permission to use this feature.

In this article, you will learn how...

• To approve payments
• To reject payments

To approve payments:

1. Log into your DecoNetwork website.
2. Browse to Business Hub > Approve Payments.
   
3. Tick the checkboxes of the order(s) that you want to approve payment for.
   

   You can select all orders displayed on the current page by clicking on the circle icon at the top of the checkbox column and then clicking on select all and deselect all orders by clicking on deselect all.

   

   The number in the circle indicates the number of orders selected.

4. Click on Mark as Payment Received.
   

   A confirmation popup will appear, asking you to enter the number of payments that you want to confirm.

   
5. Enter the number of payments that you are marking as received, then click OK.

   If you enter the incorrect number, a popup will be displayed prompting you to try again.

   

   If the correct number is entered, the payment will be moved to the Confirmed tab.

To reject payments:

1. Log into your DecoNetwork website.
2. Browse to Business Hub > Approve Payments.
   
3. Tick the checkboxes of the order(s) that you want to reject payment for.
   

   You can select all orders displayed on the current page by clicking on the circle icon at the top of the checkbox column and then clicking on select all and deselect all orders by clicking on deselect all.

   

   The number in the circle indicates the number of orders selected.

4. Click on Mark as Payment Rejected.
   

   A confirmation popup will appear, asking you to enter the number of payments that you want to reject.

   
5. Enter the number of payments that you are marking as rejected, then click OK.

   If you enter the incorrect number, a popup will be displayed prompting you to try again.

   

   If the correct number is entered, the payment amounts will be restored as an outstanding balance on the selected orders.