If a customer rejects an artwork approval outside of the system, such as via email or verbally, you can manually update the status in Business Hub to reflect this rejection. This ensures that your records are accurate and up-to-date, regardless of how the rejection was communicated. Follow this guide to mark an artwork approval as "Rejected".
Prerequisites
- You must have Administrator and/or Artwork Staff permission to use this feature.
To mark an artwork approval as rejected:
- Log into your DecoNetwork website.
- Browse to Business Hub > Artwork Approvals.
- Click view to load the artwork approval you want to mark as rejected.
- Click on Mark as Rejected.
This status of the artwork approval will be changed to Rejected.
Still have questions? Use the Search Tool at the top of the page to find more related guides. Need help? Click the icon to submit a support ticket – our Client Services team is ready to assist!
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