Configure your dispatch address

Your dispatch address is the origin address used when DecoNetwork calculates shipping rates and prepares shipments. Ensuring this address is accurate helps prevent delivery errors, ensures correct shipping pricing, and supports smooth fulfillment operations.

Prerequisites

You must have administrator access to use this feature

Why configure your dispatch address?

The dispatch address determines the physical origin of your shipments. Shipping carriers use this address to calculate rates and expected delivery times. A correctly configured dispatch address ensures:

Accurate real-time shipping quotes
Correct return and pickup locations
Reliable fulfillment and fewer delivery issues

Log into your DecoNetwork Website.
Browse to Admin → Settings → Shipping.
Select Shipping Methods.

The Shipping Methods page is displayed in the work area.

Click the image to enlarge.
Locate the dispatch address displayed to the left of your custom shipping methods.

By default, the company contact details specified under Admin > Settings > Contact Details is used as the dispatch address.
Click Edit under the dispatch address.

The Edit Dispatch Address page is displayed.

Click the image to enlarge.
If checked, un-tick Same as Contact Details to enter a different address.
Enter or update the dispatch address information.
Click Save to apply your changes.

Best-practice tips

Tip: If your fulfillment location changes (seasonal warehouses, relocations, or multi-site operations), remember to update the dispatch address to maintain accurate shipping rates.

Troubleshooting

Cannot edit the dispatch address? This usually means your user role does not have access to Shipping settings. Contact your Administrator to update your permissions.

FAQs

Does the dispatch address affect the shipping rates shown to customers?

Yes. Shipping carriers calculate rates based on the origin address. If the dispatch address is incorrect, customers may see inaccurate shipping charges.

Can I set different dispatch addresses for different stores?

No. The dispatch address is configured at the fulfillment-center level and applies to all stores you fulfill for.

Does changing the dispatch address affect existing orders?

No. Existing orders retain the dispatch address and shipping rates calculated at the time they were created.

What if I work with dropshippers or external suppliers?

Your dispatch address applies only to shipments sent from your fulfillment center. Supplier shipments use the supplier’s address and rates.

Is the dispatch address used on packing slips and shipping labels?

Yes. The dispatch address may be shown on shipping documents depending on the carrier and your configuration.

Additional resources

Still have questions? Use the Search Tool at the top of the page to find more related guides. Need help? Click the icon to submit a support ticket—our Client Services team is ready to assist!

Getting Started

How-To Help Videos

Admin Settings

Business Hub

Customize Your Store

Customer Account Area

FAQs & Troubleshooting

Other Resources

Configure your dispatch address

In this article

Prerequisites

Why configure your dispatch address?