SMS Notifications

You can setup automated SMS order notifications to be sent to your customers using Clickatell, a third party mobile messaging gateway provider. With Clickatell integration, SMS messages can be sent when an order has been placed and when an order has been shipped. In order to use Clickatell SMS notifications you must have a Clickatell account with an SMS API Integration set up and credits purchased from Clickatell.

Prerequisites

• You must have administrator access to use this feature.

To setup a Clickatell API Integration

1. Click here to sign up for an account with Clickatell.
2. Activate and log in to your Clickatell account.
3. In the Dashboard, click on the Add test phones button.
4. Enter your phone number.

   Make sure you enter your number in international format, otherwise your messages will fail to be sent.

5. Click Add phone.
6. Enter the unique code that is sent to your phone.
7. Click Register.
8. Click Finish.
9. In the Dashboard, click on the Create new Integration button.
10. Enter a name for the integration, such as "DecoNetwork SMS".
11. Enter a description for the integration.
12. Select the Environment you would like to start in.
    • Sandbox environment: allows you to test the API using one of your test phone numbers.
    • Production environment: choose this option when you are ready to make your integration live.
13. Make sure "HTTP" is selected under API Type.
14. Click Next.
15. In the Features screen, choose the messaging type.
    • One-way messaging: only allows SMS messages to be sent customers.
    • Two-way messaging: will allow customers to respond to your SMS notifications.
16. Choose the delivery type.
    • Time critical delivery: offers the fastest and most direct line of delivery for your SMS messages at premium rates. Recommended for high-priority messages, such as one-time PINs, transactional messages, and time critical alerts.
    • Standard delivery: uses reliable routes at lower rates. Ideal for messages that aren't time sensitive, like promotions or CRM messages.
17. Click Next.
18. In the Settings screen, configure the optional features and settings.
19. Click Next.
20. Select the phone number you want to use.
21. Click Next.
22. Review the details for the integration.
23. Click Finish.
24. Once you have set up the SMS Integration, make a note of the API key. You will need to enter this in the DecoNetwork SMS Notifications set up.
25. Buy Clickatell credits.
26. Activate your SMS integration when you are ready to make it live.

To setup SMS notifications:

1. Log into your DecoNetwork Website.
2. Browse to Admin > Settings > Customer Settings > SMS Notifications.
   
3. Tick the Enable Clickatell SMS checkbox.
   
4. Enter your Clickatell SMS Integration information:
   1. Enter the email for your Clickatell account in the Username field.
   2. Enter the Password for your Clickatell account.
   3. Enter the API key from the Clickatell SMS Integration you set up into API ID field.
   4. (Optional). Enter your Sender IDThe Sender ID is the name or number that appears in the recipient's phone when they receive a message, if you have one set up for your account.
      
5. (Optional). Tick the Order Placed SMS checkbox if you want the customer to receive an SMS to confirm that their order has been placed.
   1. (Optional) Enter a personalized message for the order placed SMS.
      
6. (Optional). Tick the Order Shipped SMS checkbox if you want the customer to receive an SMS to notify that their order has been shipped.
   1. (Optional) Enter a personalized message for the order shipped SMS.
      
7. Click Save.

   You can test if you have correctly set up the integration by clicking on the Send test sms button at the bottom of the page. A test message will be sent to the phone number provided in your DecoNetwork account details.

   Make sure this number is configured in international format.