Account Statements

When enabled, Account Terms allow customers to purchase products on credit with specified payment terms, providing greater flexibility and convenience in managing their purchases. This feature is particularly beneficial for businesses that have repeat customers or large orders, as it streamlines the payment process and fosters stronger customer relationships by offering credit options.

Account Statements are issued to customers periodically to ensure they are aware of their account activity and balance. These statements serve as a detailed record of all transactions made on the account, including purchases, payments, credits, and any outstanding balances. By receiving regular account statements, customers can keep track of their financial obligations, verify the accuracy of their transactions, and maintain a clear understanding of their account status.

This tutorial will guide you through the steps of configuring account statement options to suit your business practices.

Prerequisites

• You must have administrator access to use this feature

To set Account Statement options:

1. Log into your DecoNetwork website.
2. Browse to Admin > Settings.
3. Click Customer Settings.
4. Click Account Statements.
   

   The main work area of the Account Statements screen shows the present settings being used.

   
5. Configure the account statement options.
   • Enable account statements must be on for monthly account statements to be sent to your customers automatically and for on-demand account statements to be generated in Business Hub. (Refer to the article On-Demand Account Statements for instructions on generating account statements on demand). The following options are hidden when this is disabled.
   • Include Late Payments will include an overdue message in the statement if payment for an order was received after the due date.
   • Include Invoices not overdue will include outstanding money owing for orders that are not overdue in the statement. By default, only overdue invoices are included in an account statement.
   • Overdue messages are set in these text fields. These messages are sent to the account holder once payment has not been received following the lapsing of payment terms. You have the option of setting up messages for payments overdue by set terms, as well as 30, 60, and 90 days overdue.
6. When done, click Save.