LivePerson Support

LivePerson is a communication system that enhances your affiliate store owners experience by letting them engage with a fulfillment operator in real-time. In DecoNetwork, the Fulfillment Center can enable LivePerson Support to communicate with their affiliate stores through in-app messaging. To find out more about the benefits of LivePerson, visit their website at www.liveperson.com.

Prerequisites

• You must have administrator access to use this feature
• You must have the LivePerson Support app enabled
• You require a LivePerson Pro account (www.liveperson.com)

To configure LivePerson Support on your sites:

1. Log into your DecoNetwork Website.
2. Browse to Admin > Websites.

   Select LivePerson Support.

   

   

   If you have not used LivePerson Support before, or you have previously disabled LivePerson Support, enable the LivePerson Support app by clicking on the yellow and black + button.

   

   Click on the LivePerson Support banner, then press Add Now in the popup window to enable LivePerson Support. Press Close once LivePerson Support has been enabled.

3. Enter your Site ID.
4. Enter your Image URL as configured in LivePerson.
   
5. Press the Save button.