Set payment method availability for a customer

You can control which payment methods are available to each customer when they place orders through your DecoNetwork store or Business Hub. This is useful when you need to offer specific options, such as purchase orders, credit card payments, or in-store payments, based on your relationship with that customer or the policies you apply to certain account types.

In this tutorial, we will guide you through the step-by-step process of configuring payment method availability for customers in Business Hub. Efficiently managing payment methods is crucial for providing a seamless purchasing experience for your customers. DecoNetwork offers robust features that allow you to customize which payment methods are available at the customer level, ensuring flexibility and convenience in transactions.

If you have configured DecoPay to process payments on your website, you gain the flexibility to select which payment methods enabled in DecoPay will be accessible to your customers. This capability empowers you to tailor payment options based on customer preferences, regional considerations, or specific business agreements.

In this article

• Prerequisites
• Why use this feature
• Edit a customer’s payment method availability
• Other account settings you can edit
• Best-practice tips
• Troubleshooting
• FAQs
• Additional resources

Prerequisites

Why use this feature

Controlling payment method availability ensures customers only see the payment options that are safe, appropriate, or contractually allowed for their account. This helps you:

• Prevent misuse of payment types such as purchase orders.
• Provide tailored checkout experiences for VIP, wholesale, or tax-exempt accounts.
• Ensure accurate accounting when working with customers who require specific invoicing workflows.
• Improve order-processing efficiency by reducing payment-related exceptions.

Edit a customer’s payment method availability

You can configure which payment methods a specific customer may use during checkout and in Business Hub.

1. Log into your DecoNetwork website.

2. Browse to Business Hub → Customers.

   

3. Click View on the customer account you want to edit.

   

   You can also click anywhere within a customer's row to load the account.

4. Scroll down to the Account Details section and click the All Default Methods link next to Payment Methods.

   

   The Customer Payment Options popup will be displayed.

   

   The popup will show all the possible payments that are available in DecoPay with the payment methods that you have made available by default in DecoPay enabled.

5. Untick the Use Default Payment Methods checkbox to customize the payment options for the customer.

   
6. Tick/Untick the payment methods you want to make enable/disable for the customer.
7. Click OK.

Other account settings you can edit

The Edit Account Details popup also includes additional customer-specific fields you may manage depending on how your business operates. These include:

• Marketing Preferences — ensure GDPR-compliant consent is obtained before enabling marketing communications.

• Tax Exempt and Tax Exempt Reason — used for accounting and QuickBooks Online invoice syncing.

  Tax Exempt Reason is a new setting added in V8.610.
• Account Type — e.g., retail, wholesale, or business customer classifications.
• Payment Method Availability — as described in the steps above.

See the article, Edit customer account details, for instructions on how to edit these settings.

Best-practice tips

• Use customer-specific payment settings for wholesale or institutional clients with negotiated terms.
• Restrict high-risk payment types (e.g., purchase orders) to approved accounts only.
• Document tax-exempt reasons thoroughly for accurate financial reporting.
• If using DecoPay, verify the customer’s allowed payment methods match your payout workflow.

Troubleshooting

• The customer does not see the correct payment options: Confirm that Use Default Payment Methods is turned off and the correct methods are checked.
• Purchase Order is appearing for all customers: Check your global payment method settings; customer overrides only apply if defaults are disabled.
• I cannot edit payment methods: You may not have the required permissions. Contact your administrator.
• QuickBooks Online sync shows unexpected tax behavior: Verify that Tax Exempt and Tax Exempt Reason are correctly configured.

FAQs

Can I set different payment methods for customers in affiliate stores?

Yes. Customer-specific payment settings apply across all stores where that customer account is recognized.

Do these settings affect Business Hub and storefront checkout?

Yes. Both environments respect the payment method availability configured for the customer.

Does changing a customer’s payment methods affect invoices already created?

No. Existing invoices remain unchanged, but newly created orders and quotes use the updated rules.

Can I force a customer to always pay using a single method?

Yes. Disable all but one payment method in their account settings.

Additional resources

• Edit customer account details
• Decopay
• How to Enable Different Payment Methods in DecoNetwork's DecoPay