Store credits serve as a virtual currency tailored for purchasing items or settling invoices conveniently within your DecoNetwork store. Store credit can be assigned to a customer account from within Business Hub.
The process of applying these credits to their invoices is straightforward, ensuring smooth transaction management. This tutorial offers a clear, step-by-step guide on how your customers can use their allocated store credits for making payments directly through the My Account area.
How to make payments using store credit in the My Account area:
- Sign in to the customer account from the store Login page.
- Click on the My Account link in the navigation menu.
The My Account screen is displayed.
If you are an account holder and have been allocated store credit, your store credit allowance and current balance are displayed at the bottom of the menu on the left.
- Click on Payment Required from the menu at the left.
The list of outstanding invoices will be displayed.
- Tick the checkboxes of the invoices you want to pay.
The Amount field will display the full outstanding balance by default. However, you can enter a different amount if you prefer.
- Click the Pay Selected button.
The payment screen is displayed.
- Select Store Credit from the Payment method dropdown list.
The payment details will change to indicate that you are paying using store credit. Your current credit balance is also shown.
- Click on the PAY NOW button.
The specified amount of credit will be applied to the invoice. If the credit is insufficient, the invoice will be returned to the Payments Required page showing the updated outstanding balance.
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