Canceling a Shopify Order in a DecoNetwork Affiliate Store

When managing orders in a DecoNetwork (DN) affiliate store that are synced from Shopify, there might be instances where you need to cancel an order. You can cancel an order at any time before it is submitted to Business Hub for fulfillment. This tutorial will guide you through the steps to cancel a Shopify order in a DN affiliate store.

To Cancel a Shopify Order in a DN affiliate Store:

1. Log into your DecoNetwork website.
2. Browse to Admin > Websites.
   

   Click on the Manage button beside the store you want to configure.

   
3. Select FulFill Shopify Orders from the Store menu.
   

   The Fulfill Shopify Orders page is loaded in the work area.

   

   

   Click the image to enlarge.

4. Click on the Orders tab.
   
5. Click on the order number of the order you want to cancel.
   

   Note that only orders that have not yet been pushed into Business Hub for fulfillment can be canceled from this screen. The status of orders not yet submitted to BH for fulfillment is highlighted in yellow. (The status of submitted orders is highlighted in green).

6. Click on the Cancel button.
   
7. Optionally, enter a reason for the cancellation in the Cancel Order confirmation popup.
   
8. Click OK.