How to Add Bank Account Details for Payouts During DecoPay Setup

When setting up DecoPay in DecoNetwork, you must add bank account details so payouts can be deposited into the correct account. This article walks you through where to enter your payout banking details during the DecoPay (Stripe) signup process.

In this article

• Prerequisites
• Why you need payout bank details
• Step 1: Open Payment Methods
• Step 2: Start the DecoPay signup
• Step 3: Complete the Stripe application
• Best-practice tips
• Troubleshooting
• FAQs
• Additional Resources

Prerequisites

Why you need payout bank details

Your payout bank account is where DecoPay deposits the funds you receive from payments (after processing and any applicable timing/holds). Adding accurate bank details during setup helps you:

• Receive payouts without delays caused by missing or invalid banking information.
• Reduce payout failures by ensuring routing/IBAN and account details match your bank records.
• Complete DecoPay setup so you can start accepting payments and getting paid.

Step 1: Open Payment Methods

1. Log into your DecoNetwork Website.

2. Go to Admin → Settings.

   Select Payment Methods.

   

   

   The Payment Methods page will be displayed with the DecoPay option displayed at the top.

   

   Click the image to enlarge.

Step 2: Start the DecoPay signup

1. On the Payment Methods page, find DecoPay.
2. Click Signup.

3. When prompted, choose your business type.

   

4. Click OK.

   After confirming your business type, you’ll be redirected into the Stripe application flow.

Step 3: Complete the Stripe application

1. Complete the Stripe application fields shown on screen.

   The information required may vary depending on your business type, but you’ll typically provide:

   1. Contact Details: First, fill in your personal and business contact information.
   2. Business Information: Provide your business’s identification details.
   3. Personal Details: The owner or authorized person must enter their personal information for verification.
   4. Business Owners: If your business has additional owners (with 25% or more ownership), add their contact information as well.

   5. Account for Payouts:

      In this section, enter your bank account details where you want payouts to be deposited.

      • Select the Currency of the bank account you're adding.
      • Provide the following information:
        • Bank Name
        • Account Holder Name
        • Account Number

        • Routing Number (or IBAN for international accounts).

          Important: Bank details must match your bank’s records. Incorrect routing/IBAN or account information can cause payout failures or delays.

2. Review all details for accuracy.

3. Click Agree and Submit to submit your application.

   In most cases, the application is approved immediately and you’ll be returned to the DecoNetwork Payment Methods page. If Stripe requires a review, approval typically takes 1–2 business days. After approval, return to Admin → Settings → Payment Methods to complete setup if needed.

Best-practice tips

• Use an account you control (and that your business is authorized to use) to avoid verification issues.
• Copy bank details directly from official bank documentation (not a guess) to prevent payout failures.
• Confirm the payout currency matches the bank account you’re adding.
• If you expect to receive payouts in multiple currencies, plan your banking setup accordingly (where supported).

Troubleshooting

My application is “Under review”

This can happen when Stripe needs additional verification. Wait for the review to complete (often 1–2 business days), then return to Admin → Settings → Payment Methods to continue if prompted.

My bank details were rejected

• Re-check the account number and routing number/IBAN for typos.
• Make sure the account holder name matches your bank’s records.
• Confirm you selected the correct currency for that account.

FAQs

Is adding bank details required to use DecoPay?

Yes. You need a payout bank account so funds can be deposited to you. Without it, payouts can’t be completed.

Can I use a personal bank account?

In many cases, Stripe allows personal accounts depending on your business type and country. However, using an account that matches your business/legal details can reduce verification issues. Follow the Stripe prompts based on your selected business type.

How long does approval take?

Many applications are approved immediately. If Stripe requires review, it typically takes 1–2 business days.

What’s the difference between a routing number and an IBAN?

A routing number is commonly used for domestic transfers in some countries (for example, the US). An IBAN is commonly used for international bank accounts and transfers in many regions. Stripe will indicate which one you need based on your country and bank type.

Can I receive payouts in multiple currencies?

It depends on what Stripe supports for your region and your DecoPay configuration. If you need multiple currencies, you may need additional bank accounts. Use the related “extra bank accounts” guidance (linked below).

Can I change my payout bank details later?

Yes. If you switch banks or need to update details, you can update your payout information after setup (see the related article linked below).

What if a payout fails?

Payout failures are commonly caused by incorrect account details or mismatched account holder information. Re-check the details you entered and update them if needed. If the issue persists, review Stripe’s prompts/notifications and contact support.

Additional Resources

• DecoPay FAQs
• How to Update Bank Account Details for Payouts in DecoPay
• How to Add Extra Bank Accounts for Settlements and Payouts in Additional Currencies in DecoPay
• How to Enable Different Payment Methods in DecoNetwork's DecoPay