Permanently delete customers

In DecoNetwork’s Business Hub, when you initially delete customers, a soft-delete is performed. This marks the records as deleted without fully removing them from the system, allowing easy recovery, maintaining an audit trail for compliance, and helping with legal data retention requirements. It offers flexibility and protection against accidental deletions.

For businesses in the EU, compliance with GDPR is a top priority, and part of that compliance is ensuring that customer data is permanently deleted when no longer needed. The ability to permanently delete these customers allows you to fully erase their data, meeting legal requirements and protecting privacy.

Even for businesses outside the EU, permanently deleting soft-deleted customers helps streamline your database, reduce unnecessary storage, and enhance data security.

In this tutorial, we’ll show you how to permanently delete customers. Please note, once this action is taken, it cannot be undone.

Prerequisites

Only users with Administrator, Sales Manager, or Sales Team roles can access the Customers page.

To permanently delete customers:

1. Log into your DecoNetwork website.
2. Browse to Business Hub > Customers.

   

   

   

   The main work area shows a list of all your existing customers.

   

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   Active customers are shown by default.

3. Select the Deleted tab.
   

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4. Tick the checkboxes of the customers you want to permanently delete.
   

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   You can click on the checkbox icon at the top of the checkbox column to display the bulk-selection options:

   

   • Click on select x customers to select all customer records.
   • Click on select all customers on page to select all customers displayed on the current page.
   • Click on deselect all to deselect all customers.

   The number in the circle indicates the number of customers selected.

   
5. Click on Delete Selected Customers in the Customer Actions menu.
   

   A popup will be displayed confirming the number of customers to be permanently deleted and asking you if you want to proceed.

   
6. Click OK.

   Another confirmation popup will appear, asking you to enter the number of customers you want to delete in order to confirm the action.

   The Attention popup will be displayed if 1 customer is being deleted. The Bulk Update popup will be displayed if multiple customers are being deleted.

   

   

7. Enter the number of customers to delete, then click OK.

   If you enter the incorrect number, a popup will be displayed.

   

   If the correct number is entered, the accounts are flagged as deleted and be removed from the deleted customers list. All personal information associated with current and past quotes and orders from these customers will be masked with asterisks and will be permanently erased after one month. This action cannot be undone after that time.

   

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