In DecoNetwork’s Business Hub, when you initially delete customers, a soft-delete is performed. This marks the records as deleted without fully removing them from the system, allowing easy recovery, maintaining an audit trail for compliance, and helping with legal data retention requirements. It offers flexibility and protection against accidental deletions.
For businesses in the EU, compliance with GDPR is a top priority, and part of that compliance is ensuring that customer data is permanently deleted when no longer needed. The ability to permanently delete these customers allows you to fully erase their data, meeting legal requirements and protecting privacy.
Even for businesses outside the EU, permanently deleting soft-deleted customers helps streamline your database, reduce unnecessary storage, and enhance data security.
In this tutorial, we’ll show you how to permanently delete customers. Please note, once this action is taken, it cannot be undone.
Prerequisites
Only users with Administrator, Sales Manager, or Sales Team roles can access the Customers page.
To permanently delete customers:
- Log into your DecoNetwork website.
- Browse to Business Hub > Customers.
The main work area shows a list of all your existing customers.
Active customers are shown by default.
- Select the Deleted tab.
- Tick the checkboxes of the customers you want to permanently delete.
- Click on Delete Selected Customers in the Customer Actions menu.
A popup will be displayed confirming the number of customers to be permanently deleted and asking you if you want to proceed.
- Click OK.
The accounts are deleted and all personal information will be removed from orders and quotes previously placed by those customers. You will not be able to undo this action.
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