Product Taxes

You can set product taxes at three levels: globally, by product group, and by individual product. All products initially use the system tax settings configured under Admin → Settings → Taxes. Product groups let you override the system tax settings for multiple related products at once, while individual product settings let you apply a specific tax configuration to a single product.

This article explains how to configure product tax settings for individual products and product groups.

In this article

• Prerequisites
• Why configure product tax settings?
• Set individual product taxes
• Set product group taxes
• Best-practice tips
• Troubleshooting
• FAQs
• Additional resources

Prerequisites

Why configure product tax settings?

Product tax settings help you control how tax is applied to products when they are sold through your stores. You can use these settings to:

• Apply default system tax settings across your product catalog.
• Set tax rules for groups of related products in bulk.
• Override tax settings for individual products when needed.
• Mark products or product groups as tax exempt.
• Apply custom tax rates where the default tax rate does not apply.

Set individual product taxes

1. Log into your DecoNetwork Website.

2. Browse to Admin → Products.

   

   

3. Select the product you want to configure by doing one of the following:

   • Clicking the product code.
   • Clicking the product name.

   • Clicking on the Manage button beside the product, then selecting Edit Product.

     

   The product properties will be shown in the main work area, with a menu on the left for each property categories. General will be selected by default.

4. Select Taxes from the product properties menu.

   

   Select Taxes to configure tax settings for the product.

   The main work area displays the Tax Settings for the product.

   
5. Configure the settings as required.

   • Tax exempt: Tick this checkbox if you do not wish tax to apply to this product when it is sold in your stores.

     Tax exemption applies to the overall product. This means that, in addition to the blank product, any decorations added to the product will also be tax exempt.

     Note: If a blank product belongs to a product group that is set as tax exempt, the Tax exempt option will be checked but disabled, appearing greyed out. This setting is forced because the product inherits the tax exemption from its assigned product group.
   • Use System: Select this option to use the system taxes configured under Admin → Settings → Taxes → Current Taxes, or the settings configured for the product group if custom product group tax settings apply.
   • Specify Custom: Select this option to override the default tax rates for this product.
     • On: Untick this checkbox if you do not want a specific tax to apply to this product.
     • Use Default Rate: Untick this checkbox to specify a different rate from the default tax rate. The rate value becomes editable when this checkbox is unticked.
6. Click Save or Save and Continue to apply your settings.

Set product group taxes

1. Log into your DecoNetwork Website.

2. Browse to Admin → Products.

   

   

3. Select Product Groups.

   

   Select Product Groups to configure tax settings for a group of products.

   The main work area displays the list of existing product groups.

   
4. Click Edit beside the product group you want to configure taxes for.

5. Select Taxes from the product group properties menu.

   

   Select Taxes to configure tax settings for the product group.

   The main work area displays the Tax Settings for the product group. These settings are the same as the individual product tax settings.

   
6. Configure the settings as required:

   • Tax exempt: Tick this checkbox if you do not wish tax to apply to products belonging to this tax group when sold in your stores.

     Tax exemption applies to the overall product. This means that, in addition to the blank product, any decorations added to products in the group will also be tax exempt.
     Important: When a product group is set as tax exempt, the tax exemption is enforced for products assigned to that group. At the individual product level, the Tax exempt checkbox will be checked and disabled to show that the setting is inherited from the product group.
   • Use System: Select this option if to use system taxes configured under Admin → Settings → Taxes → Current Taxes, or the settings configured for the product group if custom product group tax settings apply.
   • Specify Custom: Select this option to override the default tax rates for this product.
     • On: Untick this checkbox if you do not want a specific tax to apply to this product.
     • Use Default Rate: Untick this checkbox to specify a different rate from the default tax rate. The rate value becomes editable when this checkbox is unticked.
7. Click Save or Save and Continue to apply your settings.

Best-practice tips

• Use global tax settings for your standard tax setup.
• Use product group tax settings when several products require the same tax behavior.
• Use individual product tax settings only when a single product needs to differ from the system or product group settings.
• Review product group tax settings before troubleshooting individual product tax settings.
• Test an order after changing tax settings to confirm that taxes are calculated as expected.

Troubleshooting

The Tax exempt checkbox is checked and greyed out

If the Tax exempt checkbox is checked but disabled at the product level, the product belongs to a product group that is set as tax exempt. The setting is inherited from the product group and cannot be changed directly on the product.

To change this behavior, review the tax settings for the assigned product group.

Taxes are not applying to a product

Check whether the product or its assigned product group is set as tax exempt. Also confirm that the required taxes are enabled under Admin > Settings > Taxes > Current Taxes.

A product is using the wrong tax rate

Review whether the product is using Use System or Specify Custom. If Specify Custom is selected, confirm that the correct tax is enabled and the correct rate is entered.

FAQs

Can I configure taxes for one product only?

Yes. Open the product, select Taxes, and configure the individual product tax settings.

Can I configure taxes for multiple products at once?

Yes. Configure the tax settings for the product group. Products assigned to that group will use the product group tax settings.

Why is the product-level Tax exempt checkbox disabled?

The checkbox is disabled when the product belongs to a product group that is set as tax exempt. The setting is inherited from the product group and is therefore forced at the product level.

Does tax exemption apply to decorations?

Yes. Tax exemption applies to the overall product, including the blank product and any decorations added to it.

Where are global tax settings configured?

Global tax settings are configured under Admin > Settings > Taxes.

Additional resources

• Tax Settings
• Current Taxes
• Product Groups