Product availability defines what parts of DecoNetwork the product will be available in. You have the option of setting a product's availability by store and/or by store groups, and of choosing whether or not the product may be ordered in Business Hub. Because the system retains whatever you configure here, these settings keep controlling how the product can be ordered wherever it appears, without you needing to manage each store separately.
In This Article
- Prerequisites
- Why use this feature?
- Step 1: Open the Availability settings for a product
- Step 2: Configure Business Hub, Webstore, and Global availability
- Step 3: Configure Store Group and Store-level rules
- Step 4: Save and verify your changes
- Best Practices
- Troubleshooting
- FAQs
- Additional Resources
Prerequisites
- You must have Admin access to use this feature.
- The product you want to configure must already exist in your product catalog.
- To set Store Group rules, the store groups you want to use must already be created, with stores assigned to them.
Why use this feature?
Product availability settings determine which sales channels and which stores in your DecoNetwork network are allowed to order a specific product. Because the system retains these settings with the product, they continue to control ordering wherever that product appears, in Business Hub, on individual web stores, and across store groups, without you needing to manage each store separately.
- Keep your product catalog consistent with how each store or store group is meant to operate
- Restrict specialty, wholesale, or franchise-only products to the right stores without removing them from your overall catalog
- Control whether a product can be ordered internally through Business Hub, externally through web stores, or both
- Reduce manual catalog management as your store network grows
Step 1: Open the Availability settings for a product
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Admin → Products.
The Products option in the Admin navigation menu.
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Select the product you want to configure by clicking its product code or product name, or by clicking Manage beside the product and selecting Edit Product.
The product properties open in the main work area, with a menu on the left to select property categories. General is selected by default.
The Edit Product option under a product's Manage button.
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Select Availability from the product properties menu.
The main work area shows the availability configuration options for this product.
The product properties menu, with Availability selected.
Step 2: Configure Business Hub, Webstore, and Global availability
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Under Business Hub and Webstore Availability, choose whether the product can be ordered through Business Hub, through web stores, or both.
Choosing a web store option makes the product available to all web stores. The Default option uses the setting configured at the Product Group this product belongs to, so the product follows whatever availability behavior that group defines.
The Business Hub and Webstore Availability options, with Default selected.
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Under Global options, set the product's default availability across your stores.
As with Business Hub and Webstore Availability, the Default option here follows the setting configured in the product's Product Group.
The Global availability options, with Default selected.
Step 3: Configure Store Group and Store-level rules
Use Store Group settings to control availability for a whole group of stores at once, and Store rules to control availability for individual stores.
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To set availability by store group, click Add Rule under Store Group settings.
The Select Groups popup opens.
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Enter a group name in the Group name box and click Search, select the group you want, then click Add Selected Groups.
The group is added to your rule, where you can allow or deny the selected product's availability for that group.
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To set availability by individual store, click Add Rule under Store rules.
The Select Stores popup opens.
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Search for and select the stores you want, then click Add Selected Stores.
The stores are added to your rule, where you can allow or deny the selected product's availability for each store.
A store rule, with the Allow/Deny setting and the (D) deleted-store indicator.
Step 4: Save and verify your changes
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Click Save or Save and Continue once you've finished configuring availability.
Your availability settings are saved and retained with the product, so they immediately control which channels and stores can order it going forward.
Best Practices
- Set availability at the Product Group level first, then use individual product overrides only for exceptions, so most products can rely on the Default option.
- Organize stores into store groups before setting availability rules, so you can manage franchise, wholesale, or regional stores together instead of one at a time.
- Use the Visibility Checker after saving to confirm the product behaves as expected for the stores that matter most.
- Review Store Group and Store rules periodically as your store network grows, since new stores don't automatically inherit rules created for existing ones unless they're added to a group.
Troubleshooting
Problem: A product isn't showing on a specific web store even though you expect it to.
Cause: A Store Group rule or Store rule is denying availability for that store, or the store isn't included in a group that allows it.
Solution: Open the product's Availability settings and use the Visibility Checker for that store, then check the Store Group settings and Store rules for a rule that denies access.
Problem: You set a Store Group rule, but it doesn't seem to apply to one of the stores in that group.
Cause: The store may not actually be assigned to the store group yet.
Solution: Confirm the store is assigned to the group under Websites → Manage [Store] → Administration → Group Settings, then check the product's availability again.
Problem: A store you previously set a rule for no longer appears as expected.
Cause: The store may have been deleted. Deleted stores appear with (D) after the store name.
Solution: Treat rules for stores marked (D) as inactive, since a deleted store no longer receives orders.
FAQs
What does the Default option under Business Hub and Webstore Availability or Global options actually do?
It applies whatever availability setting is configured at the Product Group this product belongs to, so the product follows that group's behavior instead of a separate setting on the product itself.
What's the difference between Store Group settings and Store rules?
Store Group settings let you allow or deny a product for every store in a group at once. Store rules let you allow or deny a product for one specific store. Use whichever level matches how you want to manage the product.
How do I test whether availability is working for a specific store?
Use the Visibility Checker on the product's own edit page. It tests the configured settings directly and shows the result, so you don't need to check each setting by hand.
Why can't I assign a store to a group?
Group Settings for assigning a store to a store group aren't available for stores owned by the Fulfillment Center.
Additional Resources
Still have questions? Use the Search Tool at the top of the page to find more related guides. Need help? Click the icon to submit a support ticket – our Client Services team is ready to assist!
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