DecoNetwork sends out a number of automated emails to customers as an order progresses through the order fulfillment process. By default, these emails come from the DecoNetwork system from an auto-generated email address. In some cases, if emails are not tied to an order, they may come from a DecoNetwork email address (e.g. firstname.lastname@example.org or email@example.com). You have the ability to specify an email address for these cases.
Watch the following video for an explanation of how to configure your order-reply email address and SPF record. Read below for written instructions,
- You must have administrator access to use this feature
To Configure the Order-Reply Email Settings:
- Log into your DecoNetwork Website.
- Browse to Admin > Settings.
- Click Email & Order Templates, then Order-Reply Email.
- Enter the sender address into the Order-reply email address field.
If a customer replies to a DecoNetwork email, it will go to the email address specified. While this is a useful thing to have, it is important that the Domain Name System (DNS) is properly configured to allow this. Not setting up the DNS properly will result in DecoNetwork email being rejected as spam or junk by the email systems that receive the email. To set up the DNS, your domain name administrator will have to set up an SPF record which authorizes the DecoNetwork system to send emails on your behalf. The included server needed in your SPF record is include:_spf.secure-decoration.com
Example SPF record for your administrator:
- v=spf1 a mx include:_spf.secure-decoration.com ~all
Note, It may take up to 48 hours for SPF records to propagate.
- Click Save.