DecoNetwork sends out a number of automated emails to customers as an order progresses through the order fulfillment process. By default, these emails come from the DecoNetwork system from an auto-generated email address. In some cases, if emails are not tied to an order, they may come from a DecoNetwork email address (e.g. no_reply@deconetwork.com or help@deconetwork.com). You have the ability to specify an email address for these cases.
Watch the following video for an explanation of how to configure your order-reply email address and SPF record. Read below for written instructions,
Prerequisites
- You must have administrator access to use this feature
To Configure the Order-Reply Email Settings:
- Log into your DecoNetwork Website.
- Browse to Admin > Settings.
- Click Email & Order Templates, then Order-Reply Email.
- Enter the sender address into the Order-reply email address field.
- Click Save.
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