How Customers Reorder Previous Orders in the Customer Account Area

Reordering allows customers to quickly place a new order using the details from a previously submitted order, without needing to recreate the order from scratch. This is useful for repeat purchases where the same products, designs, and configurations are required again.

When a customer reorders, DecoNetwork reviews the availability of each item before adding it to the new order. Any items or options that are no longer available are handled automatically so the reorder can proceed using what is currently in stock.

In this article

• Prerequisites
• Why reorder a previous order
• How reordering works
• How can a customer reorder a previous order?
• Best-practice tips
• Troubleshooting
• FAQs
• Additional resources

Prerequisites

Why reorder a previous order

Reordering streamlines repeat purchases by allowing customers to quickly place a new order using a previous one as a starting point. This reduces setup time, avoids re-uploading artwork, and helps ensure consistency across repeat orders.

The reorder process is designed to adapt automatically to changes in product availability, ensuring customers can still reorder items that are currently available without manual intervention.

How reordering works

When a customer initiates a reorder, DecoNetwork attempts to recreate each line item from the original order using the current product catalog and stock availability.

If part of a previously ordered line item is no longer available, the system automatically excludes only the unavailable portions while keeping the rest of the line intact where possible. A line item is only excluded entirely if none of its components are available.

How can a customer reorder a previous order?

1. Sign in to the customer account from the store Login page.

2. Click on the My Account link in the navigation menu.

   

3. Click on Purchases in the left menu.

   
4. Tick the checkbox of the order(s) you wish to reorder in the Orders list.

5. Click on the Reorder button.

   

   A popup will be displayed showing the progress of the reorder being processed.

   
6. Click Continue when processing has been completed.
7. Review the new order and confirm the details.
8. Proceed through the checkout process to finalize the order.

Best-practice tips

• Review the reordered items before checkout to confirm quantities and availability.
• If a reordered line looks different from the original, check whether some options are no longer available.
• Contact the store if you need assistance recreating an order exactly as it was previously submitted.

Troubleshooting

• An item is missing from my reorder: The item may no longer be available. If none of the item’s options are in stock, the line will be excluded from the reorder.
• The reordered quantity is lower than expected: Some previously ordered options may no longer be available and were automatically removed.
• I can’t find the reorder button: Make sure you are logged in and viewing the Purchases tab in your account.

FAQs

• Will reordering always recreate my original order exactly?
  Not always. Reorders are based on current availability. Any unavailable items or options are excluded automatically.
• What happens if everything on a line is unavailable?
  If none of the components of a line item are available, the entire line is excluded from the reorder.
• Does reordering copy payment or shipping details?
  Shipping and payment details must be confirmed again during checkout.

Additional resources

• Copy a quote in Business Hub 
• Copy an order in Business Hub