Add internal note to an artwork approval

In DecoNetwork's Business Hub, leveraging internal notes is essential for effectively communicating and managing artwork approvals within your production workflow. These internal notes serve as a pivotal tool for relaying crucial information about artwork approvals to your production team members, ensuring everyone is well-informed and aligned throughout the approval process.

Whether you're adding an internal artwork note during the creation of an artwork approval or updating it at any point thereafter, these notes remain visible exclusively to staff members. This confidentiality ensures that sensitive information and detailed instructions are communicated securely within your team.

Moreover, the ability to attach files directly to these notes enhances their utility, allowing for seamless documentation and reference of supporting materials such as design specifications or client feedback. Each internal note is automatically timestamped and attributed to the user who added it, providing clear accountability and facilitating easy tracking of communication history.

These internal notes are prominently displayed at the right-hand side of the artwork approval job page, ensuring easy access and visibility for all team members involved. This tutorial will guide you through the process of effectively using internal notes and attachments within Business Hub.

Prerequisites

• You must have Administrator, Production Manager or Production Team permission to use this feature.

To add an internal note to an artwork approval:

1. Log into your DecoNetwork website.
2. Browse to Business Hub > Artwork Approvals.
   
3. Click view to load the artwork approval you want to add an internal note to.
   
4. Click on the Create button beside the Internal Notes heading following the Actions section at the right of the page.
   

   The Add Internal Production Note popup is displayed.

   
5. Select the note type.
   
   • Artwork Note: will add a note for the current artwork job under the Internal Notes sidebar on the artwork approval details page.
   • Order Internal Note: will add an order note under the "Order Notes" tab on the artwork approval details page and to the Internal Notes sidebar when viewing an order.
6. Enter a note in the Note textbox.
   

   You can attach a file to accompany the note by clicking on the Attach New File button.

7. Click OK.

   The note will be displayed at the right of the page, under the Internal Notes heading. The creator of the note and the date and time of creation is displayed with each note. If a file was attached with the note, it will appear under the note as a thumbnail if it is a graphics file or a link if it is another file type. Clicking on the thumbnail/link will allow you to download the file.

   

   The note is also sent via email to team members with the Admin role if notifications are turned on. Any attachments will be included in the email notification.

   Keep in mind, when attaching files, that some email service providers have a limit on file size for attachments.

   A note icon is displayed beside the order number on the Artwork Approvals page to indicate that there are notes relating to the artwork approval.