Shipstation is a multi-carrier shipping solution for eCommerce retailers. This web-based software helps you to organize, process, and ship your online orders quickly and efficiently by automating the creation of shipping labels and packing slips for however you ship. You can integrate your DecoNetwork store with ShipStation to enable your orders to be synced at the click of a button, allowing you to manage the shipping of your orders in ShipStation.
This article only provides instructions for connecting your DecoNetwork store with ShipStation. For information on using ShipStation, visit the ShipStation Help Center.
In this article...
- To connect your DecoNetwork store to Shipstation
- To import and sync your DecoNetwork orders in ShipStation
- To view your orders in ShipStation
- Status Updates between Business Hub and ShipStation
- FAQs & Troubleshooting
To connect your DecoNetwork store to ShipSation:
- Log in to your ShipStation account.
- Click on Account Settings (wrench icon at the right of the top toolbar).
- Click on Selling Channels in the left menu, then select Store Setup.
- Click on the + Connect a Store or Marketplace button.
- Click on the Custom Store tile.
The Connect your Custom Store popup is displayed.
- Enter your store's marketplace connection URL as displayed under Admin > Settings > Shipping > ShipStation Order Sync.
- Enter credentials for a user assigned the Administrator role on your DecoNetwork account.
- Enter the order mapping statuses as follows:
- Awaiting Payment Status: ss_unpaid
- Awaiting Shipment Status: ss_paid
- Shipped Status: ss_shipped
- Cancelled Status: ss_cancelled
- On-Hold Status: ss_on_hold
- Click on the Test Connection button to ensure that the URL is entered correctly.
- If the test is successful, click Connect.
Once connected, you will be redirected to your ShipStation account, where you can configure the settings for your DecoNetwork store.
To import and sync your DecoNetwork orders in ShipStation:
Once you have connected your DecoNetwork store, your orders will be automatically imported into ShipStation. By default, ShipStation uses an auto-update feature to periodically import new orders and sync already imported orders from your store. For this reason, it is recommended that you use the manual import command to ensure that you are working with your most recent orders and up-to-date orders.
Only orders with the statuses, awaiting_production, awaiting_shipping, shipped, and canceled will be synced. Orders which are awaiting payment, on hold, awaiting PO, and awaiting artwork will not be synced.
If you have affiliate stores, orders from all stores will be imported under a single custom store within ShipStation.
Import your orders into ShipStation by using the Import icon at the right of the top toolbar.
To import orders from all connected stores, click Update All Stores.
To import orders from an individual store, click on the refresh icon next to the store's name.
ShipStation will display a popup notification to let you know when the import is complete. The import may take a few minutes depending on the volume of orders.
To view your orders in ShipStation:
Once you have imported your orders, you can view them by clicking on the Orders tab in the top toolbar.
By default, ShipStation will display orders with the Awaiting Shipment status.
Status Updates between Business Hub and ShipStation
ShipStation automatically sends a shipment notification to your DecoNetwork store as soon as you create a shipping label for an order or mark it as Shipped (unless you have the Notify marketplace option disabled for the order). This will cause the order status to be updated to 'Shipped' in Business Hub.
When you cancel orders in ShipStation, ShipStation does not notify DecoNetwork, so the order will remain active in Business Hub. For this reason, it is recommended that you cancel your orders in Business Hub to ensure the order status match on both platforms.
ShipStation allows you to split an order into multiple orders so that you can ship only part of the order or ship items in the order as separate shipments. Be aware, however, that when you split an order in ShipStation, the order status will not be updated in Business Hub.
Whenever possible, split (or combine) orders directly in the selling channel before they import into ShipStation, rather than in ShipStation directly to ensure that order statuses can be synced.
FAQs & Troubleshooting
|Issue||How To Resolve|
|Why are my latest orders not appearing in ShipStation?||ShipStation does not receive order information in real-time from your connected stores. ShipStation only imports your orders at periodic intervals. To get your latest orders, you need to manually initiate order imports. See To import your DecoNetwork orders into ShipStation for instructions.|
|Why are my older orders missing in ShipStation?||Most new store connections in ShipStation will only import orders that were created or modified within the last 2 weeks, and subsequent store imports will pull in orders created or modified since the last successful import action. Older orders may not be sent to ShipStation by default. If you need to import older orders, such as pre-orders or backorders, contact ShipStation's User Success team to review your options.|
|Why is the Order Date in ShipStation different than the Order Date in DecoNetwork?||This usually occurs because your DecoNetwork store is using a different timezone than the timezone set in the store's settings in ShipStation, which causes the Order Date to be miscalculated when converting the timestamp based on the time zone. To resolve this issue, update the store's settings so that it is using the same timezone as your DecoNetwork store.|