How Staff Log In With MFA for the First Time

After Multi-Factor Authentication (MFA) is enabled by an administrator, staff members must complete a one-time setup using an authenticator app before they can finish logging in. This article explains how to complete the first-time setup and what to expect when logging in with MFA in the future.

In this article

• Prerequisites
• Why MFA Setup Matters
• Step 1: Log In Normally
• Step 2: Set Up Your Authenticator App (First-Time Setup Only)
• Step 3: Log In With MFA on Future Sessions
• Troubleshooting
• FAQs
• Additional Resources

Prerequisites

Why MFA Setup Matters

MFA significantly increases account security by requiring both a password and a time-sensitive authentication code. This prevents unauthorized access even if a password is compromised. Completing MFA setup ensures you can continue logging in safely and without interruption.

Step 1: Log In Normally

1. Go to your DecoNetwork login page.
2. Enter your username and password.

3. Click Login.

   You will be redirected to the MFA setup screen if logging in for the first time.

   

Step 2: Set Up Your Authenticator App (First-Time Setup Only)

1. Open your preferred Authenticator app (e.g. Google Authenticator, Microsoft Authenticator, Authy).
2. Scan the QR code displayed on screen, or manually enter the Setup Key if needed.
3. Your authenticator app will begin generating 6-digit time-based codes.

4. Enter the 6-digit code from your authenticator app and click Login to complete login.

   ⚠️ The QR code and Setup Key are shown only once—complete the setup immediately.

Step 3: Log In With MFA on Future Sessions

Once MFA is set up, your future logins will follow this simple two-step process:

1. Enter your username and password as usual.
2. Enter the current 6-digit code from your authenticator app when prompted.

3. Click Login to access your account.

   ⚠️ You must have access to your Authenticator app each time you log in.

Troubleshooting

• My code isn’t accepted
  Time-based codes expire every 30 seconds. Ensure you are entering the current code.
• I lost access to my authenticator app
  Contact your DecoNetwork administrator. They can reset your MFA setup.
• I never received a QR code
  The code displays only during first-time setup. If you skipped it, ask an administrator to reset your MFA so you can start again.

FAQs

• Can I use multiple devices for MFA?
  Yes. Scan the QR code with multiple authenticator apps during initial setup.
• Can I switch to a different authenticator app later?
  Yes. An administrator must reset your MFA so you can scan a new QR code.
• Does MFA affect my login on mobile browsers?
  No – MFA works the same everywhere you log in.

Additional Resources

• How to Enable or Disable MFA for all Staff Accounts
• How to Enable or Disable MFA for Individual Staff Accounts
• How to Reset MFA Setup for a Staff Account