How to Add a Logo to the Quote / Order Sheet

DecoNetwork allows you to control how your brand appears on customer-facing documents and emails by configuring a correspondence logo and marketing message. These settings determine what customers see on quotes, orders, invoices, and most automated email notifications. This guide explains how to upload your logo, manage your default marketing message, and override it when needed for specific documents or emails.

In this article

• Prerequisites
• Why configure correspondence branding
• Step 1: Upload your correspondence logo
• Step 2: Configure the default marketing message
• Step 3: Preview the logo and message in Business Hub
• Step 4: Override the marketing message for order documents
• Step 5: Override the marketing message for email templates
• Best-practice tips
• Troubleshooting
• FAQs
• Additional Resources

Prerequisites

Why configure correspondence branding

• Ensure quotes, orders, and invoices reflect your brand identity
• Maintain consistent messaging across documents and email notifications
• Give affiliate stores flexibility (or enforce consistency) with logo usage
• Improve customer trust and professionalism in communications

Step 1: Upload your correspondence logo

The correspondence logo appears in the top-left corner of quotes, orders, and invoice documents viewed by customers.

1. Go to Admin → Settings → Email & Order Templates → Correspondence Settings.
2. Upload your logo file (JPG, PNG, or SVG).
3. Choose whether affiliate sites can upload their own logo or must use the main account logo.
4. Click Save.

Step 2: Configure the default marketing message

The marketing message is displayed on quotes, orders, invoices, and included in most automated email notifications.

1. In Correspondence Settings, locate the Marketing Message section.
2. Enter your message in both the Plain Text and HTML fields.
3. Click Save to apply the changes.

Step 3: Preview the logo and message in Business Hub

After saving your changes, you can preview how they appear to customers.

1. Open Business Hub and select an order.
2. Click View as Customer.
3. Review the logo in the top-left corner and the marketing message on the document.

Step 4: Override the marketing message for order documents

The default marketing message can be replaced for specific order documents, such as quotes, orders, or invoices.

1. Go to Admin → Settings → Email & Order Templates → Order Templates.
2. Open the relevant template (for example, Order Sheet).
3. Uncheck Use Default Marketing Message.
4. Enter a custom message for that document.
5. Save the template.

Step 5: Override the marketing message for email templates

Individual email notifications can also use a custom marketing message.

1. Go to Admin → Settings → Email & Order Templates → Email Templates.
2. Open the email template (for example, Order Shipped).
3. Disable the default marketing message.
4. Enter a message specific to that email notification.
5. Save your changes.

Best-practice tips

• Use a high-resolution SVG or PNG for the cleanest logo display
• Keep marketing messages short and professional
• Align email-specific messages with the purpose of the notification
• Preview changes using View as Customer before going live

Troubleshooting

• Logo not showing: Confirm the file format is supported and the settings were saved.
• Old marketing message still appears: Check whether the document or email template is overriding the default message.
• Email shows different text than documents: Ensure both plain text and HTML fields are updated.

FAQs

Does the marketing message appear on all emails?
Most automated emails include the marketing message unless a specific template overrides it.

Can affiliate stores use their own logo?
Yes, if enabled in correspondence and store option settings.

Do I need to update both plain text and HTML messages?
Yes. Some emails and documents rely on plain text, while others use HTML.

Additional Resources

• Change the Logo Displayed on Invoices
• Set default marketing messages for documents and emails
• Override the default marketing message for an order sheet template
• Override the default marketing message for an email template