When viewing a customer record within Business Hub, there is an option to request payment from the customer for any invoiced orders that have an outstanding balance. Clicking on the option will list all outstanding invoices. You will be able to choose which invoices you want to request payment for and send a pre-configured email to the customer containing a link to view the invoices and pay online.
To request payment from a customer:
- Log into your DecoNetwork website.
- Browse to Business Hub > Customers.
- Click View to load the customer you want to request payment from.
- Click on request payment.
The Request Payment popup will be displayed, listing all outstanding invoices for the customer.
All invoices will be selected by default.
- Optionally, untick all the invoices you do not want to request payment for.
- Enter a custom message in the Message box. (Optional)
- Click OK.
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