How to Use Customer Supplied Catalog Products

Allowing customers to supply their own products gives you the flexibility to accept jobs beyond standard supplier catalogs. With customer-supplied items enabled, you can create generic, white-labeled products that customers can order and customize, while you handle the decoration.

In This Article

• Prerequisites
• Why Enable Customer Supplied Products?
• How to Add Customer Supplied Products
• Customizing Customer Supplied Products
• Best Practice Tips
• Troubleshooting
• FAQs
• Additional Resources

Prerequisites

Why Enable Customer Supplied Products?

Customer supplied products allow you to accept and process jobs where the customer provides their own garments or items for decoration.

• Expand your offerings: Take on jobs that don’t fit standard supplier catalogs
• Simplify ordering: Customers can submit jobs online just like regular products
• Focus on decoration: Charge for your services without managing product costs
• Save time: Use prebuilt product templates instead of creating products from scratch

How to Add Customer Supplied Products

Step 1: Enable the Customer Supplied Catalog

1. Go to Admin → Products
2. Click Select Catalog
3. Ensure the view is set to All Suppliers
4. Select Customer Supplied Items
5. Click Save

Step 2: Access Customer Supplied Products

1. Return to Admin → Products
2. Click on the Advanced tab
3. Filter or browse by supplier
4. Select Customer Supplied Items

You will now see a list of generic products designed for customer-supplied workflows.

Customizing Customer Supplied Products

Customer supplied products are intentionally generic, giving you full control to tailor them to your business.

1. Select a product to edit
2. Update the following as needed:
   • Product Name – Make it specific to your offering
   • Description – Explain what the customer is submitting
   • Colors – Add or refine available options
   • Decoration Areas – Define where designs can be applied

Pricing is typically structured as:

• Blank product cost: $0
• Charges applied: Decoration services only

Best Practice Tips

• Be descriptive: Clearly explain what customers need to provide (e.g., garment type, condition)
• Standardize naming: Use consistent naming like “Customer Supplied T-Shirt”
• Limit options: Keep selections simple to avoid confusion during ordering
• Define decoration areas clearly: This ensures accurate pricing and production

Troubleshooting

Customer supplied items not visible?

• Ensure Customer Supplied Items is enabled in Select Catalog
• Wait for catalog updates to complete after saving
• Refresh the Products page

FAQs

Do customer supplied products include a product cost?

No. Customer supplied products typically have a blank cost of $0, as the customer provides the item. You charge only for the decoration services.

Can I customize the product details?

Yes. You can fully customize the product name, description, colors, and decoration areas to match your workflow and customer requirements.

Can customers order these products through the website?

Yes. Once enabled and configured, customer supplied products can be made available to your customers, allowing them to submit orders online just like standard products.

Do I need to create these products from scratch?

No. DecoNetwork provides prebuilt, generic templates. You simply update them with your preferred settings and details.

Can I charge different prices for different decoration methods?

Yes. Pricing is controlled through your decoration method setup, allowing you to charge based on the type and complexity of the decoration.

Additional Resources

• How to Account for Customer Supplied Products