Screen Printing Option & DTG option for Retail Customer

Hello,

I would like to bring Attention to the support team that giving option for the Screen Printing and DTG to the retail customer is very confusing and we are losing business 95% of retail customers don't know what is DTG or full color printing V.S. Screen printing we should not give this option to the customer when designing the shirt or getting the price quote. This should be setup on the backend as a printer should decide what method of printing to use. For example customink or inksoft have this option. as a printer let say I want to print only up to 6 color in screen printing and anything more than 6 colors i'm going to print as DTG so when customer upload a full color art or anything more then 6 colors it should recognize this as a full color image and get the DTG price and if someone upload or type a 1 color text or up to 6 color text software should get screen printing prices. I have customer with a abandoned carts selected a DTG option and design a 1 color text with 100 pcs ?? price came out like $20 no one will buy with 1 color art 100 shirts for $20 each I just wish they have selected a screen printing option please fix this it very important I would like to discuss with a team member I have used inksoft for over 8+ years I can explain better on the phone and can be help with any questions I been in the business for over 15 years both DTG and Screen print knowledge.

Pete DuVal

October 20, 2023 23:06

You're not likely to print less than 24 pieces on a 3/c screen job, so if you set that as a minimum, the customer can't order the run that way. We used to use InkSoft and it was much worse in this regard. You may want to peruse the articles on setting up products and minimums. Deconetwork is very, very powerful, but you need to study it to unlock the workflows that are appropriate for you.

You could also set up custom products not based on a specific product that are specifically for "Full Colour Tees From Photo or Logo" or "One Colour Logo" or similar and link that to your landing pages. Once the customer gets started, you have a foot in the door. The customers typically don't know or care how the job gets done - you just need a starting point from whence you can advise them and ultimately get the sale.

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