Customer Profile Design Layouts Not Showing in Customer Profile if Created in Business Hub

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3 comments

  • DecoNetwork Team
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    Cristofer Cruz

    Hey Zach, this is not likely. Saved layouts are temporary whereas order line items are kept indefinitely. As you mentioned it is already possible for a customer to view order line items and add those to their shopping cart from the customer account area using the reorder feature.

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  • Avatar
    Zach Dewhurst

    Ok...

    But, a lot of orders are first created in Business Hub and then re-orders are often created by the customer in their account profile. If they want to re-order a line from a previous order and add another line from a different previous order the cannot, and are back to asking for the shop to do the work for them. 

    The customer needs to be able to put together a new order using previously ordered lines like we can in Business Hub or they will always rely on the fulfillment center to do so for them. 

    Re-orders from a customer standpoint only make it is easy to order what was already on that order, not merge parts of previous orders to place a new re-order. 

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  • DecoNetwork Team
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    Cristofer Cruz

    Hey Zach, have a look at the feature again. What you are asking for is already possible.

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