Customer Enquiry Email Notification

I hope this message finds you well. I wanted to bring up an enhancement that could significantly improve our workflow concerning customer enquiries.

While receiving email notifications about customer messages within DECO is certainly beneficial, it would be even more helpful if these notifications included the actual message content. This adjustment would allow us to quickly assess the customer's needs without having to open the order each time, saving us a great deal of time and enabling us to respond more efficiently.

Please let me know if this feature is at all possible and if I might have just overlooked it. Additionally, I have added this suggestion to the feature request page, so feel free to go vote if you agree!

Cheers!

Through discussion on the FB group, It appears as though the main email account will get the entire message in the notification. I feel that this should be the case with all DECO accounts, where the message should be displayed.

Kuzey

May 13, 2025 18:54

Additionally, when we reply to emails, we would like to be able to respond directly to the original message.

This feature was briefly available for a short time, but then it was suddenly removed. It's difficult to understand why it was taken away, as it was extremely useful for us.

Ideally, we should be able to view the content of the incoming message and reply directly from our own email address, with the response being delivered to the customer.

We’d really appreciate it if this functionality could be restored.

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