Allow us to add credit notes and send out credit notification
Under Consideration
When a credit is issued to the customer then give us another field where we can enter the reason why credit is being issued and also send out the notification to the Admin and sales rep that the credit was issued to the order. Notification should include credit amount and reson
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Are you envisioning a way to track credits on the account with this? I was getting ready to make a request for that and came across your request. It is crazy that there isn't a way to track credits. Sometimes we do credits on a future order instead of a refund and it is really hard to track.
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Credits are often nice because it gives you as a company to prove yourself to your customer rather than just giving them a refund and them walking away.
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Jenny Creech, What you are suggesting is also a great feature and I believe a similar request was on the old system also. Problem is that if you ask for a feature where Deco has to work with calculations, that request takes forever before it gets implemented.
My request is very simple because sometimes the order is already paid in advance and if we short ship we just like to process a refund and close the order. Or if we messed up the order and the customer agrees to a discount then we process a credit. Since I have a sales team to manage these discounts themselves, as a manager I would like to know why credit is being issued. So credit notes and notifications will help me stay on top of it.
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Reminder to add credit notes and notification to Admin on your next Deco update
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Please consider this for the next update.
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This would be great
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