Checkout Options

Checkout Options control how customers move through the checkout process and determine which information and actions are available while placing an order. These settings primarily affect shipping behavior, payment restrictions, and optional checkout fields.

These settings are configured by the Fulfillment Center and act as the default for all associated affiliate stores. Individual stores can override most settings if permitted by the Fulfillment Center.

In This Article

• Prerequisites
• Why use Checkout Options?
• Configure Checkout Options
• Show Cart Pricing Breakdown Popup
• Best Practice Tips
• Troubleshooting
• FAQs
• Additional Resources

Prerequisites

Why use Checkout Options?

Checkout Options let you standardize the ordering experience across all stores associated with your Fulfillment Center.

Benefits include:

• Controlling which checkout steps customers must complete.
• Reducing customer confusion during checkout.
• Enforcing account terms and payment rules.
• Providing additional order information such as customer PO numbers and job names.
• Helping customers understand pricing for multi-size products.
• Reducing support enquiries related to pricing calculations.

Configure Checkout Options

1. Log into your DecoNetwork Website.
2. Browse to Admin → Websites.

3. Select Checkout Options.

   

   

   The Checkout Options settings will be displayed in the main work area.

4. Configure the options as required.

   Order Ship By Date

   Order Ship By Date sets a deadline for shipping as configured in the order.

   

   Order Ship By Date Settings

   You have the following options:

   • Don't Show: If this option is selected, the Ship by Date is not be displayed.

   • Show as Read Only Date: If this option is selected, the Ship by Date is displayed as read-only text on the Shipping options page (Step 2 of 4 of the checkout process).

     

   • Show and Allow Customer to Change Date: If this option is selected, the Ship by Date is displayed as an editable field that customers can modify using a date picker on the Shipping options page (Step 2 of 4 of the checkout process).

     
   Be careful that your terms and conditions align with your Fulfillment Center capabilities. Allowing customers to change shipping dates may create expectations that cannot always be met.
   Note: The Ship by Date will not be shown if Rush Order Fees have been configured.

   Other Checkout Options

   

   Other Checkout Options

   • Show Customer PO Number Field lets customers assign their own purchase order number to an order. If this option is ticked, the Customer PO Number field will appear on the Shipping options page (Step 2 of 4 of the checkout process).

     

   • Customer can only submit orders on account terms: when this checkbox is ticked, the payment step in the checkout restricts checkout to customers with account terms configured.

     If a customer is at their online balance limit, the website will not allow the customer to proceed with the order. The online balance limit is set via the customer view in Business Hub. It is set on a per-customer basis.

     Customers who do not have account terms assigned will also be unable to proceed with the order.

     When this setting is enabled, the payment page will load with the Submit on Account Terms option ticked and disabled. Payment methods will be hidden if a deposit is not required.

     

     Click the image to enlarge.

     

   • Customer can only pay using in-store credit requires customers to use available store credit for purchases. Store credit is set via the customer view in Business Hub.

     If this option is ticked, the Payment step of the checkout process will indicate that account credit will be used to pay for goods. Enabling this option while not having any or enough store credit set will prevent purchases of any products. The customer will be informed of inadequate credit at the confirmation step of the checkout process.

     
     Note: store credit is set on a per-customer basis.
   • Skip Account Step if logged in bypasses the account step for logged-in customers.
   • Show Job Name field allows customers to edit the job name during checkout.
   • Default Checkout Job Name lets you specify a default job name for website orders.
   • Skip Shipping Step if only one available removes the shipping selection step when only one shipping method exists.

   • Do not allow separate shipping details, if ticked, removes the option to enter a shipping address that differs from the billing address.

     If this option is un-ticked, the Separate shipping address checkbox will appear on the Address page (Step 1 of 4 of the checkout process).

     

   • Show Captcha? enables Captcha protection after a specified number of failed payment attempts.

     When this option is ticked, the settings to define the rules for when the Captcha security field are displayed.

     

     The first field lets you specify the number of credit card processing attempts and the second field lets you specify the number of hours within which these attempts occur before the Captcha field will be displayed.

     The Captcha field will be displayed on the Payment page of the checkout process.

     

     

   • Show cart pricing breakdown popup displays a detailed pricing breakdown for products that contain multiple sizes within a single cart line item.

     New in V8.611.

     When enabled, a ? icon appears beside the Unit Price in the shopping cart.

     

     Price Breakdown Popup

     Customers can click the icon to see how the average unit price was calculated, including:

     • Blank product pricing by size
     • Decoration charges
     • Product option charges
     • Average Unit Price
     • Rounded Average Unit Price
     • Tax amounts (when Separate Taxes are enabled)

     This helps customers understand pricing when different product sizes are combined into a single order line.

     Tip: Products are intentionally kept together in a single line item so quantity-based pricing and volume discounts continue to work correctly.

5. Click Save once you have finished configuring the options.

   You can override all Checkout Option settings, except Show Captcha, at the individual store level.

Best Practice Tips

• Configure Fulfillment Center checkout options first before allowing individual stores to override settings. This helps maintain a consistent ordering experience across all stores.
• Carefully review your shipping policies before allowing customers to modify Ship By Dates to avoid creating unrealistic delivery expectations.
• Enable Customer PO Numbers if your customers commonly place orders on behalf of businesses or departments.
• Only enable account-term-only purchasing or store-credit-only purchasing if customer balances and credit limits are actively maintained.
• Enable the Cart Pricing Breakdown Popup if you frequently sell products that contain multiple sizes in a single order line.
• Test the complete checkout workflow after making changes to ensure all enabled options behave as expected.

Troubleshooting

Customers cannot proceed to payment

• Check whether Customer can only submit orders on account terms is enabled.
• Verify the customer has account terms assigned.
• Verify the customer has not exceeded their online balance limit.

Customers cannot complete purchases using store credit

• Check whether Customer can only pay using in-store credit is enabled.
• Verify the customer has sufficient store credit available.
• Increase the customer's store credit balance if required.

The Ship By Date is not appearing during checkout

• Verify the Ship By Date option is not set to Don't Show.
• Check whether Rush Order Fees have been configured, as Ship By Dates are hidden when Rush Order Fees are enabled.

The Cart Pricing Breakdown Popup is not appearing

• Verify Show cart pricing breakdown popup is enabled.
• Confirm the product contains multiple sizes grouped into a single cart line item.
• Refresh the storefront and test again.

The ? icon is missing

• Verify the Cart Pricing Breakdown Popup setting is enabled.
• Confirm multiple sizes have been added to the same product line item.
• Clear your browser cache and refresh the page.

FAQs

Can individual stores override these settings?

Yes. Most Checkout Options can be overridden at the individual store level. The Show Captcha setting cannot be overridden. The Fulfillment Center settings act as the default values for all associated stores.

Why isn't the Ship By Date visible?

The Ship By Date may be disabled or Rush Order Fees may have been configured, which automatically hides the Ship By Date field.

Why aren't multiple sizes separated into different cart lines?

Multiple sizes remain grouped together so quantity-based pricing and volume discounts continue to calculate correctly.

Where does the Cart Pricing Breakdown ? icon appear?

The icon appears beside the Unit Price value in the shopping cart when the feature is enabled.

Should customers be allowed to change Ship By Dates?

Only if your business processes can reliably support customer-selected delivery dates. Otherwise, consider using the read-only option to avoid creating unrealistic expectations.

Additional Resources

• Store Checkout Options