Setting Up Rush Order Fees

Rush Order Fees allow you to charge customers an additional amount when they need their order produced faster than your standard turnaround time. This guide explains how rush fees work, how they are applied, and how to configure them in your DecoNetwork account.

In this article

• Prerequisites
• Why use Rush Order Fees?
• How Rush Order Fees Work
• What the Rush Fee Applies To
• How to Configure Rush Order Fees
• Examples of Rush Fee Calculations
• Best-Practice Tips
• Troubleshooting
• FAQs
• Additional Resources

Prerequisites

Why use Rush Order Fees?

Rush Order Fees ensure your production schedule is protected by recovering the cost of overtime, schedule adjustments, and prioritisation of resources when a customer requests faster-than-normal turnaround. They:

• compensate for overtime and priority scheduling
• allow customers to choose urgent turnaround when needed
• help prevent misuse of fast-turnaround requests

How Rush Order Fees Work

Rush fees apply automatically when a customer selects a rush option during checkout or when a staff member enables the rush option in Business Hub. The fee applies only to the types of items you have configured as eligible, such as products, decoration jobs, or screen setup charges.

Rush fees are calculated based on the options defined in the Rush Order Fee settings and are applied only to the line items you have chosen to include.

How to Configure Rush Order Fees

1. Log into your DecoNetwork Website.
2. Browse to Admin → Settings.

3. Select Rush Order Fees.

   

   

   The main work area shows the Rush Order Fees settings with the General tab open. Any existing rush order fees appear in a list, and you can also create your first fee if none exist. You can edit or delete any existing rush order fees as needed.

   
4. Click Edit to edit an existing rush order fee or click Add Rush Order Fee to configure a new rush order fee. Existing and new rush order fees share the same configuration items.
5. Configure the settings in the General tab as required:
   • Active toggles the rush order fee on or off.
   • Name is used as a label identifying the fee in the configuration areas and in the checkout process for customers.

   • Description outlines in your own words the details of what a customer will receive when choosing the rush order fee as an option on their order.

     
   • Production time (days) sets how long the production of the rush order is expected to take. The value specified is used to calculate due dates and when combined with shipping, uses the shipper's estimate for delivery to calculate an estimated time of arrival to customers.
   • Cutoff Order Time after this time any rush orders will be considered to be received on the following business day.

   • Minimum Quantity and Maximum Quantity define the quantity limits of your rush order processes.

     

   • Set the order as a priority order when ticked, will automatically flag all Internet orders using this Rush Order Fee as a priority order. (This setting does not affect orders placed through Business Hub).

     

     Alert icons will be displayed next to orders in Business Hub allowing you to easily identify priority orders and rush orders.

     
   • Pricing can be either a flat rate or a percentage:

     • Flat rate is a fixed dollar value, as set in the Flat rate fee box. The fee may be applied as a Price per item if enabled.

       

     • Percentage Value is a percentage-based fee as set in the Percentage box. The fee can be applied to the Total decoration price, the Total blank product price, or the Total decorated product price as you see fit.

       • Minimum Fee will be applied to the order instead of the percentage fee if the percentage fee is less than the minimum fee.
       

6. Select the Applies To tab and choose which job types the rush fee should apply to.

   New setting added in V8.610.
   
   • Apply Rush Order Fee to Products: product items in the order
   • Apply Rush Order Fee to Digitizing Jobs: embroidery digitizing charged as a separate job
   • Apply Rush Order Fee to Screen Setup: screen setup fees for screen printing jobs
   • Apply Rush Order Fee to Artwork Jobs: artwork preparation or vectoring jobs

7. Optionally, click on the Store availability inner menu item to edit the availability settings for the rush order fee. Availability settings let you configure the stores or groups of stores where the rush order fee can be used.

   
   

   These settings apply to storefronts only. This means that team members can still use any rush order fee in Business Hub.

   • Global: lets you toggle the global availability of the rush order fee.
     • This is available in all stores by default: select this option to make this rush order fee available in all storefronts.
     • This is not in any store by default: select this option to hide the availability of this rush order fee from the storefronts.
   • Store Group: determines which stores can access the rush order fee as determined by their group setting. You can see what groups have access set and edit them or click Add Rule to create a new group-based rule. The rules will either specifically include or exclude the group from access to the rush order fee.

   • Store: sets availability on the basis of explicitly denying or allowing specific stores access to the rush order fee.

     

     Click on the Add Rule button to select the stores to configure availability rules for.

     (D) seen after the store name indicates that the store has been deleted.

8. Save your settings.

Best-Practice Tips

• Make your rush options visible on your storefront to reduce sales friction.
• Charge rush fees as a percentage if your decoration pricing varies widely.
• Use fewer rush levels if your production schedule is simple.
• Clearly communicate rush cut-off times to customers.

Troubleshooting

Rush fee isn’t applying to the expected line items

• Check the Applies To tab to ensure the job type is enabled.

Rush fee appears on items it shouldn’t

• Review the Applies To selections—an unwanted job type may be enabled.

Rush fee value looks incorrect

• Check whether the fee is a flat or percentage value.
• Confirm whether the fee applies per unit or per line item.

FAQs

Can I apply rush fees to setup or digitizing?

Yes. You can choose to apply rush fees to these items by enabling the corresponding options in the Applies To tab.

Do customers see which items receive the rush fee?

Yes. Business Hub and storefront quotes show rush fee line-by-line.

Can staff override rush fees?

Yes, staff can adjust or remove rush fees directly in Business Hub.

Additional Resources

• Product Pricing
• Decoration Pricing