Change Plan

• You must have administrator access to use this feature

Step 1: View your Membership Subscription

To Change Plan

1. Log into your DecoNetwork Website.

2. Browse to Admin >Account.

   

   

3. Select Change Plan.

   The Change Plan page will be displayed.

   
   • Select Plan contains the current plans from which you may choose.
   • A Coupon Code may be entered if you have a valid code to redeem.

4. Select a new plan from the Select Plan dropdown list.

   New charges will be displayed if they will occur. Pro rata will apply for subscription downgrades.

   
5. Click the Change Plan button which appears after you have selected a new plan.

Best Practices

• Check your Next Renewal Due date before making plan changes, so you understand how a change lines up with your next charge.
• Review the retention offer options before cancelling. A short consultation or a raised ticket can often resolve the issue that prompted the cancellation.
• Confirm the service end date in your cancellation confirmation message so your team can plan around it.
• If you change your mind after submitting a cancellation request, withdraw it promptly from the Membership Subscription page to avoid any disruption once the review completes.

Troubleshooting

Problem: The 50% discount wasn't applied automatically.
Cause: Some billing configurations require the discount to be applied manually.
Solution: Follow the on-screen instructions shown on the retention offer screen, or raise a ticket for the Client Services team to apply it for you.

Problem: The Cancel Membership Subscription button isn't showing.
Cause: A cancellation request is already pending review.
Solution: Check the Membership Subscription DecoNetwork Plan Details page for a Withdraw Cancellation Request button, or check your Admin dashboard for the pending-cancellation alert.

Problem: The retention offer no longer shows the 50% discount.
Cause: The discount has already been redeemed once on this account.
Solution: This is expected. You can still book a 1-on-1 consultation or raise a ticket from the same screen.

FAQs

Where did the Change Plan and Cancellation Request menu links go?
They're now combined under Admin → Account → Membership Subscription. Select Change Plan or Cancel Membership Subscription from there.

Will I be asked for a reason when I cancel?
No. Instead, you'll see the retention offer (a discount, a 1-on-1 consultation, or the option to raise a ticket) before you confirm your cancellation.

What happens after I submit a cancellation request?
Your request goes to review. You'll see a confirmation with the date your services will stop, and your Membership Subscription DecoNetwork Plan Details page will show a Withdraw Cancellation Request button while it's pending.

Can I undo a cancellation after I submit it?
Yes, as long as it's still pending review. Go to Admin → Account → Membership Subscription and select Withdraw Cancellation Request.

Additional Resources

• Billing Method
• About the DecoNetwork Plans
• Choosing the Right DecoNetwork Plan for Your Business