Fedex Setup Guide

This guide provides instructions for setting up Live Shipping with FedEx on your DecoNetwork website. It walks you through creating your FedEx account, obtaining credentials (Meter Number Key, and Password), and connecting the FedEx Web Services Application Program Interface (API) to your shipping settings so customers can see accurate real-time rates at checkout.

In this article

• Prerequisites
• Why configure FedEx live shipping?
• Step 1: Register for a FedEx account
• Step 2: Obtain your FedEx API credentials
• Step 3: Add FedEx as a live shipping carrier
• Step 4: Enable shipping methods
• Best-practice tips
• Troubleshooting
• FAQs
• Additional resources

Prerequisites

Why configure FedEx live shipping?

Live shipping integration allows your store to calculate shipping costs automatically at checkout based on real FedEx rates.

• Accurate pricing: Customers see real-time shipping costs based on weight, destination, and service level
• Improved conversions: Transparent shipping reduces cart abandonment
• Operational efficiency: Eliminates manual shipping calculations
• Flexible service options: Offer multiple FedEx delivery speeds

Step 1: Register for a FedEx account

1. Go to the FedEx registration page: https://www.fedex.com/register/#/contact

   The contact details form is displayed.

   

   Click the image to enlarge.

2. Enter your contact details.

   Address suggestions will appear in a dropdown list in the Address field as you type. Upon selection, additional address fields will be shown and auto-filled with the relevant information.
   

3. Click on the Enter Login Details button.

   The screen to create a User ID is displayed.

   

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4. You can choose to use the email address you entered as your user ID or create your own.
5. Enter a password and re-enter the password to confirm.
6. After reading the Terms of Use and Privacy Policy, tick the "I have read" checkbox to verify that you have read and understood the terms of use and privacy policy. Optionally tick the checkbox to receive informational and promotional emails from FedEx.

7. Click on Create My User ID.

   The shipping account type page is displayed.

   

8. Select the type of shipping account you need - Personal or Business.

   
   Australian users will be required to provide an ABN.
9. Untick the relevant checkboxes and enter your shipping and billing address if different from the contact address.
10. Answer the additional shipping-related questions.

11. Click on Create Account.

    The Credit Card details form is displayed.

    
12. Enter your credit card details.

13. Click on the Submit button.

    Once you have successfully submitted your registration form, the confirmation page will be displayed. Your 9-digit FedEx shipping account number is created and displayed on the confirmation page.

Step 2: Obtain your FedEx API credentials

To connect FedEx to DecoNetwork, you must obtain API credentials from FedEx. These include:

• Account Number
• Authentication Key
• Meter Number

1. Log in to your FedEx account.
2. Go to the FedEx Web Services Page.

3. Click the Get Production Key tab.

   

   Click the image to enlarge.

4. Scroll down and click on the Get Production Key button.

   

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   The Developer Resource Center Registration process will begin.

   

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5. Accept the Terms and Conditions.

   The Application Profile screen is displayed.

   

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6. Select "No" from the dropdown list in the first panel.

   

7. Tick the FedEx Web Services for Shipping checkbox in the second panel.

   

8. Select Corporate Developer from the dropdown box in the third panel.

   

9. Click Continue.

   The License Agreement screen is displayed.

   

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10. Read the License Agreement and click "I Accept".

    The Contact Info screen is displayed.

    

    Click the image to enlarge.

11. Complete the form and click Continue.

    To find your account number, browse to Account → My Profile → Account Management.

    

    

    

    The Developer Info screen is displayed.

12. Provide the contact information of your developer if you are using one, otherwise, enter your own contact details.

13. Click Continue.

    The Confirmation screen is displayed.

    

    Note down the Authentication Key and Meter Number.

Step 3: Add FedEx as a live shipping carrier

1. Log into your DecoNetwork Website.

2. Browse to Admin → Settings → Shipping.

   Select Shipping Methods.

   

   

   A list of your shipping methods will appear in a list on the Shipping Methods page.

   

   Click the image to enlarge.

   

3. Click the Manage Live Shipping Carriers button.

   The Live Shipping Carriers page is displayed with a list of your currently added live shipping carriers.

   

4. Click on the button.

   The Add Live Shipping Carrier page is displayed showing the available live shipping carriers for your region.

   
5. Click on the FedEx tile.

6. Click the Connect FedEx button in the Details popup.

   

   The Edit Live Shipping Carrier Credentials page is displayed.

   

7. Enter your credentials and account details for your FedEx account.

   

8. Click on Test settings to test the connection.

   A popup will be displayed to notify you if the connection was successful or not.

9. Choose the Rate Type:
   • Discounted: choose this rate type if your account has negotiated rates.
   • Base: choose this rate if you receive the base rate on your FedEx account.

10. Click Save.

    The Live Shipping Carriers page is displayed with FedEx added to the list of your currently added live shipping carriers.

    

    The Choose Methods button will only be enabled if you have successfully tested the connection with your credentials.

Step 4: Enable shipping methods

1. Click on the Choose Methods button next to FedEx.

   The Edit Live Shipping Carrier Methods page is displayed.

   

2. Tick the checkbox for each of the services that you want to enable.

   
3. When done, click the Save button.

Best-practice tips

• Plan to transition away from FedEx live shipping before June 1, 2026 to avoid disruption at checkout
• Test your checkout regularly, as rates may become inconsistent as the deprecation date approaches
• Communicate with your team about the upcoming change to ensure alternative shipping methods are prepared
• Consider integrating a third-party shipping platform (e.g., ShipStation) to maintain access to FedEx and other carriers
• Ensure fallback shipping methods (flat rate or table-based) are configured in case live rates fail

Troubleshooting

• FedEx rates intermittently missing at checkout: This may be due to instability in FedEx SOAP Web Services as they approach deprecation. Ensure you have backup shipping methods configured
• Connection test fails unexpectedly: Even valid credentials may fail as FedEx reduces support for SOAP services. Retesting may temporarily resolve the issue, but reliability is not guaranteed
• Previously working integration stops functioning: This is expected behavior as FedEx phases out SOAP services. Plan to replace the integration
• No shipping options returned: Confirm fallback shipping methods are enabled so customers can still complete checkout

FAQs

When will FedEx SOAP Web Services stop working?
FedEx will discontinue SOAP Web Services after June 1, 2026. After this date, FedEx live shipping will no longer function in DecoNetwork.

Will my current FedEx integration keep working until then?
It may continue to function prior to the cutoff date, but reliability is not guaranteed. You may experience intermittent issues or failures.

Can DecoNetwork support the new FedEx REST APIs?
No. DecoNetwork does not support the newer FedEx REST APIs.

What should I use instead of FedEx live shipping?
You can use third-party shipping platforms such as ShipStation, or configure alternative shipping methods like flat-rate or table-based shipping.

What happens if I don’t change anything?
After June 1, 2026, FedEx rates will no longer be returned at checkout, which may prevent customers from completing orders if no alternative shipping methods are configured.

Additional resources

• Connect with FedEx for live shipping estimates
• Set up live shipping methods
• Connect with ShipStation for live shipping estimates