Connect with FedEX for live shipping estimates

This guide provides instructions for connecting with the FedEx shipping driver to allow your website to access real-time shipping rates directly from FedEx. This ensures that customers are provided with accurate shipping costs based on factors such as package weight, dimensions, shipping destination, and chosen service level.

In this article

• Prerequisites
• Why configure FedEx live shipping?
• Step 1: Connect with FedEx for live shipping estimates
• Step 2: Enable shipping methods
• Best-practice tips
• Troubleshooting
• FAQs
• Additional resources

Prerequisites

Why configure FedEx live shipping?

Live shipping integration allows your store to calculate shipping costs automatically at checkout based on real FedEx rates.

• Accurate pricing: Customers see real-time shipping costs based on weight, destination, and service level
• Improved conversions: Transparent shipping reduces cart abandonment
• Operational efficiency: Eliminates manual shipping calculations
• Flexible service options: Offer multiple FedEx delivery speeds

Step 1: Connect with FedEx for live shipping estimates

1. Log into your DecoNetwork Website.

2. Browse to Admin > Settings > Shipping.

   Select Shipping Methods.

   

   

   A list of your shipping methods will appear in a list on the Shipping Methods page.

   

   Click the image to enlarge.

   

3. Click the Manage Live Shipping Carriers button.

   The Live Shipping Carriers page is displayed with a list of your currently added live shipping carriers.

   

4. Click on the button.

   The Add Live Shipping Carrier page is displayed showing the available live shipping carriers for your region.

   
5. Click on the FedEx tile.

6. Click the Connect FedEx button in the Details popup.

   

   The Edit Live Shipping Carrier Credentials page is displayed.

   

7. Enter your credentials and account details for your FedEx account.

   You need to first sign up for an account with FedEx and request integration credentials before attempting to connect.

   

8. Click on Test settings to test the connection.

   A popup will be displayed to notify you if the connection was successful or not.

9. Choose the Rate Type:
   • Discounted: choose this rate type if you receive high-volume discounts on your FedEx account.
   • Base: choose this rate if you receive the base rate on your FedEx account.

10. Click Save.

    The Live Shipping Carriers page is displayed with FedEx added to the list of your currently added live shipping carriers.

    

    The Choose Methods button will only be enabled if you have successfully tested the connection with your credentials.

Step 2: Enable shipping methods

1. Click on the Choose Methods button for FedEx.

   The Edit Live Shipping Carrier Methods page is displayed.

   

2. Tick the checkbox for each of the FedEx shipping methods that you want to enable.

   
3. When done, click the Save button.

Best-practice tips

• Plan to transition away from FedEx live shipping before June 1, 2026 to avoid disruption at checkout
• Test your checkout regularly, as rates may become inconsistent as the deprecation date approaches
• Communicate with your team about the upcoming change to ensure alternative shipping methods are prepared
• Consider integrating a third-party shipping platform (e.g., ShipStation) to maintain access to FedEx and other carriers
• Ensure fallback shipping methods (flat rate or table-based) are configured in case live rates fail

Troubleshooting

• FedEx rates intermittently missing at checkout: This may be due to instability in FedEx SOAP Web Services as they approach deprecation. Ensure you have backup shipping methods configured
• Connection test fails unexpectedly: Even valid credentials may fail as FedEx reduces support for SOAP services. Retesting may temporarily resolve the issue, but reliability is not guaranteed
• Previously working integration stops functioning: This is expected behavior as FedEx phases out SOAP services. Plan to replace the integration
• No shipping options returned: Confirm fallback shipping methods are enabled so customers can still complete checkout

FAQs

When will FedEx SOAP Web Services stop working?
FedEx will discontinue SOAP Web Services after June 1, 2026. After this date, FedEx live shipping will no longer function in DecoNetwork.

Will my current FedEx integration keep working until then?
It may continue to function prior to the cutoff date, but reliability is not guaranteed. You may experience intermittent issues or failures.

Can DecoNetwork support the new FedEx REST APIs?
No. DecoNetwork does not support the newer FedEx REST APIs.

What should I use instead of FedEx live shipping?
You can use third-party shipping platforms such as ShipStation, or configure alternative shipping methods like flat-rate or table-based shipping.

What happens if I don’t change anything?
After June 1, 2026, FedEx rates will no longer be returned at checkout, which may prevent customers from completing orders if no alternative shipping methods are configured.

Additional resources

• Connect with FedEx for live shipping estimates
• Set up live shipping methods
• Connect with ShipStation for live shipping estimates