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ShipStation Order Sync

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Lee Prazner
Updated

ShipStation is a multi-carrier shipping solution for e-commerce retailers. This web-based software helps you to organize, process, and ship your online orders quickly and efficiently by automating the creation of shipping labels and packing slips for however you ship.

With the ShipStation Order Sync feature, you can connect your DecoNetwork store with ShipStation to enable your orders to be synced at the click of a button. Once your orders are synced, you will be able to manage the shipping of your DecoNetwork orders in ShipStation.

Deconetwork also supports ShipStation as a live shipping rate provider. You can set up all the carriers you want to use in ShipStation and have live shipping rates displayed at checkout on your Deconetwork website. Rather than setting up multiple carriers in Deconetwork, you can set up a single integration with ShipStation to obtain live shipping from all the carriers that you have added to your ShipStation account. For information on how to set up ShipStation as a live shipping rate provider, see the help article, Connect with ShipStation for live shipping estimates.

The ShipStation Order Sync page is where you will find the URL for connecting your DecoNetwork account to ShipStation. You will also be able to manage the Deconetwork shipping notifications and shipping method exclusion options. You can turn shipping notifications from DecoNetwork on or off if you are using ShipStation for shipping management. Turning shipping notifications on will send order-shipped emails from DecoNetwork when they have already been sent from ShipStation. You can choose which shipping methods to exclude when syncing orders to ShipStation.

This article only provides instructions for connecting your DecoNetwork store with ShipStation. For information on using ShipStation, visit the ShipStation Help Center.

Prerequisites

  • You must have Administrator permission to use this feature.

In this article...

To connect your DecoNetwork store to ShipSation:

  1. Log in to your ShipStation account.
  2. From the Onboard screen click on the View More... link in the Connect to a store section.
    Onboard Screen.pngOnboard Screen.png

    Click the image to enlarge.

  3. Click on the Add a store tile.
    Add a Store Tile.png
  4. Locate the Custom Store tile in the Connect a Store popup and click on it.
    Custom_Store_Tile.png

    The Set Up Store Connection popup is displayed.

    shipstation-connect-0.png
  5. Enter your store's connection URL as displayed under Admin > Settings > Shipping > ShipStation Order Sync.
    Marketplace Connection URL.png
  6. Enter credentials for a user assigned the Administrator role on your DecoNetwork account.
  7. IMPORTANT Enter the order mapping statuses as follows:
    • Awaiting Payment Status: ss_unpaid
    • Awaiting Shipment Status: ss_paid
    • Shipped Status: ss_shipped
    • Cancelled Status: ss_cancelled
    • On-Hold Status: ss_on_hold
    shipstation-connect.png
  8. Click on the Test Connection link to ensure that the correct URL, username and password have been entered.
  9. If the test is successful, click on the Connect button.

    Once connected, you will be redirected to your ShipStation account, where you can configure the settings for your DecoNetwork store.

To import and sync your DecoNetwork orders in ShipStation:

Once you have connected your DecoNetwork store, your orders will be automatically imported into ShipStation. By default, ShipStation uses an auto-update feature to periodically import new orders and sync already imported orders from your store. For this reason, it is recommended that you use the manual import command to ensure that you are working with your most recent orders and up-to-date orders.

Only orders with the statuses, awaiting_production, awaiting_shipping, shipped, and canceled will be synced. Orders that are awaiting payment, on hold, awaiting PO, and awaiting artwork will not be synced.

Orders with status on_hold will be synced as soon as 1 item has at least 1 piece marked as produced. This allows a shipment to be split and produced items to be marked as shipped while pending items are left on-hold.

If you have affiliate stores, orders from all stores will be imported under a single custom store within ShipStation.

Import your orders into ShipStation by using the Import icon at the right of the top toolbar.

Import Icon.png

To import orders from all connected stores, click Update All Stores.

Update_All_Stores.png

To import orders from an individual store, click on the refresh icon next to the store's name.

Connected_Stores.png

ShipStation will display a popup notification to let you know when the import is complete. The import may take a few minutes depending on the volume of orders.

To turn DecoNetwork shipping notifications on/off when using ShipStation:

  1. Log into your DecoNetwork website.
  2. Browse to Admin > Settings > Shipping > ShipStation Order Sync.

    AdminButton.png

    ShipStation_Order_Sync_Menu_Item.png

    The ShipStation Order Sync settings page will be displayed.

    ShipStation Order Sync Page.pngShipStation Order Sync Page.png

    Click the image to enlarge.

    If you have connected your DecoNetwork account to ShipStation, your ShipStation connection URL will be shown in the Marketplace Connection URL field.

    Marketplace_Connection_URL.png
  3. Configure the Notifications option as required.
    Notifications.png

    Tick the "Send order shipped email even when ShipStation order shipped email already sent" checkbox if you want DecoNetwork to send shipping notifications even if notifications have already been sent by ShipStation. Untick the checkbox if you do not want DecoNetwork to send shipping notifications when they are being sent by ShipStation.

  4. Click Save.

To exclude shipping methods when syncing orders to ShipStation:

  1. Log into your DecoNetwork website.
  2. Browse to Admin > Settings > Shipping > ShipStation Order Sync.

    AdminButton.png

    ShipStation_Order_Sync_Menu_Item.png

    The ShipStation Order Sync settings page will be displayed.

    ShipStation Order Sync Page.pngShipStation Order Sync Page.png

    Click the image to enlarge.

  3. Scroll down to the Exclude Shipping Methods section.
  4. Tick the checkboxes of the shipping methods to exclude when syncing orders to ShipStation in the Configure Shipping Methods section.
    Exclude Shipping Methods Settings.png
  5. Click Save.

To view your orders in ShipStation:

Once you have imported your orders, you can view them by clicking on the Orders tab in the top toolbar.

Orders_Tab.png

By default, ShipStation will display orders with the Awaiting Shipment status.

Awaiting_Shipment_Orders.png

For details on how to manage your orders in ShipStation, visit the Manage Orders section in the ShipStation Help Center.

To set up a carrier in ShipStation

  1. Log in to your ShipStation account.

  2. Click on the cog icon in the top toolbar.

    Cog Icon.png
  3. Click on the Shipping from the left menu.
    Shipping Menu Item.png
  4. Click on Carriers from the Shipping dropdown menu.

    The Carriers screen will be displayed.

    ShipStation Carriers Screen.pngShipStation Carriers Screen.png

    Click the image to enlarge.

  5. Click on the ellipsis icon Ellipsis Icon.png for the carrier you want to set up.
  6. Click on the activate carrier button.
    Activate Carrier Button.png

    The carrier setup popup will be displayed.

    Carrier Setup Popup.png
  7. Configure the carrier settings.

Status Updates between Business Hub and ShipStation

Shipped Orders

ShipStation automatically sends a shipment notification to your DecoNetwork store as soon as you create a shipping label for an order or mark it as Shipped (unless you have the Notify marketplace option disabled for the order). This will cause the order status to be updated to 'Shipped' in Business Hub.

For details on how to ship orders in ShipStation, visit the Ship Orders section in the ShipStation Help Center.

Canceled Orders

When you cancel orders in ShipStation, ShipStation does not notify DecoNetwork, so the order will remain active in Business Hub. For this reason, it is recommended that you cancel your orders in Business Hub to ensure the order status match on both platforms.

For details on how to cancel orders in ShipStation, visit the Manage Orders section in the ShipStation Help Center.

Split Orders

ShipStation allows you to split an order into multiple orders so that you can ship only part of the order or ship items in the order as separate shipments. Be aware, however, that when you split an order in ShipStation, the order status will not be updated in Business Hub.

Whenever possible, split (or combine) orders directly in the selling channel before they import into ShipStation, rather than in ShipStation directly to ensure that order statuses can be synced.

For details on how to split orders in ShipStation, visit the Combine & Split Orders section in the ShipStation Help Center.

FAQs & Troubleshooting

Issue How To Resolve
Why are my latest orders not appearing in ShipStation? ShipStation does not receive order information in real time from your connected stores. ShipStation only imports your orders at periodic intervals. To get your latest orders, you need to manually initiate order imports. See To import your DecoNetwork orders into ShipStation for instructions.
Why are my older orders missing in ShipStation? Most new store connections in ShipStation will only import orders that were created or modified within the last 2 weeks, and subsequent store imports will pull in orders created or modified since the last successful import action. Older orders may not be sent to ShipStation by default. If you need to import older orders, such as pre-orders or backorders, contact ShipStation's User Success team to review your options.
Why is the Order Date in ShipStation different than the Order Date in DecoNetwork? This usually occurs because your DecoNetwork store is using a different timezone than the timezone set in the store's settings in ShipStation, which causes the Order Date to be miscalculated when converting the timestamp based on the time zone. To resolve this issue, update the store's settings so that it is using the same timezone as your DecoNetwork store.

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