Change my DecoNetwork subscription plan

Change your DecoNetwork plan when your business needs more (or less) than your current plan provides. Changing your plan here updates your monthly fee, feature availability, and store limits, and any pro-rated charge or credit is shown to you before you confirm.

In This Article

• Prerequisites
• Why use this feature?
• Step 1: Go to Membership Subscription
• Step 2: Select a new plan
• Step 3: Confirm your plan change
• Best Practices
• Troubleshooting
• FAQs
• Additional Resources

Prerequisites

Why use this feature?

The plan you select here is retained by the system and used across your account: it determines your monthly fee, which features and add-ons are available to your team, and the store limits your account operates under. Changing plans here means:

• Any new charge or credit is shown to you before you confirm, so there are no surprises on your next invoice
• Your updated plan takes effect immediately, with feature access adjusted to match
• Add-ons can be reviewed and switched off at the same time, keeping your billing aligned with what you actually use

Step 1: Go to Membership Subscription

1. Log into your DecoNetwork Website.

2. Browse to Admin → Account. → Membership Subscription

   

   

   The Membership Subscription page opens, showing your current plan, monthly fee, plan start date, and next renewal date, alongside a Change Plan button and a Cancel Membership Subscription button.

   

   The Membership Subscription page, with Change Plan and Cancel Membership Subscription available together

Step 2: Select a new plan

1. Select Change Plan.

   The Change Plan page opens.

   

2. Select a different plan from the Select Plan dropdown list.

   

   Selecting a different plan from the Select Plan dropdown list

   Any increase or reduction in charges is shown in the note at the bottom of the page, so you know the cost of your new plan before you go further.

   

   The charge note confirms any increase or reduction before you proceed

Step 3: Confirm your plan change

1. Select Change Plan button at the bottom of the page to confirm.

   A confirmation popup displays, listing the pricing items associated with the plan change and the new monthly total you'll be charged if you proceed.

   

   The confirmation popup lists pricing items and your new monthly total.

2. Un-tick the Active checkbox for any add-ons you want to remove, then select Confirm Plan Change.

Your account plan is upgraded or downgraded as confirmed. The new plan, monthly fee, and any add-on changes are retained immediately and reflected on your Membership Subscription page.

Best Practices

• Review the charge note at the bottom of the Change Plan page before confirming, so the new monthly total doesn't come as a surprise.
• Un-tick any add-ons you no longer need while you're on the confirmation popup, rather than switching plans again later just to remove them.
• Check your Membership Subscription page after confirming to verify your new plan, fee, and renewal date are correct.

Troubleshooting

Problem: The Change Plan button isn't showing on the Membership Subscription page.
Cause: A cancellation request may already be pending review on your account.
Solution: Check for a Withdraw Cancellation Request button on the Membership Subscription page. Withdraw the pending request if you'd like to change plans instead.

Problem: The new monthly total shown doesn't match what you expected.
Cause: Add-ons still marked as Active are included in the total.
Solution: Un-tick any add-ons you don't need on the confirmation popup before selecting Confirm Plan Change.

FAQs

Where did DecoNetwork Plan Details go?
It's been renamed to Membership Subscription, found under Admin → Account. Change Plan and Cancel Membership Subscription are both available from that one page.

When does my new plan take effect?
Immediately after you select Confirm Plan Change. Your monthly fee and feature access update right away.

Can I remove add-ons without changing my whole plan?
Yes. Un-tick the Active checkbox for any add-on on the confirmation popup, even if you're keeping the same plan.

Additional Resources

• Cancellation Request
• Manage my DecoNetwork Membership Subscription
• How to Update the Language and Currency Settings