FAQs
Frequently asked uestions and answers about using DecoNetwork
General
Admin
- Assign a specific pricing method to a group of products
- Automatically crop transparent space around an image which is used in a design
- Change a decorated product listing thumbnail image
- Change the color of the background in thumbnail images
- Create a Custom Product Image Template with dynamic recoloring
- Create a product which is not part of a supplier catalog
Admin > Websites
- Add decorated products to my website
- Apply the Same Design Across Multiple Products in the Designer
- Can an Affiliate Use Their Own Payment Processor?
- Can I enable guest checkout in my DecoNetwork store?
- Change the default product selected in the Online Designer
- Close a Promo Store and Gather Sales Totals
Admin > Websites > Manage Website > Edit Website > Website Pages
Admin > Websites > Campaign Settings
Admin > Products
- Why is the pricing wrong on my website?
- Why are my products not showing?
- How are shipping weights, dimensions, & rates calculated for an order?
- How Do I... Add Conde Systems Catalog Products to My Site?
- Use inventory tracking to trigger automatic stock replenishment
- Use alternate decoration pricing at the store level
Admin > Products > List
Admin > Products > Manage Product > Edit Product > Pricing
Admin > Products > Manage Product > Edit Product > Shipping Dimensions & Weights
Admin > Products > Select Catalog
Admin > Products > Decoration Areas
Admin > Products > Product Groups
Admin > Products > Custom Fields
Admin > Products > Blank Product Display
Admin > Stock Designs
- Can I... Upload DST embroidery files to my DecoNetwork Website?
- Bulk Upload Stock Designs for Sublimation
- Upload CorelDRAW Designs
- How Do I... Limit Designs to Certain Products?
- What Stock Design Collections are Available in DecoNetwork?
- How Do I... Create a template in the DecoNetwork Template Builder?
Admin > Decoration Processes
Admin > Decoration Processes > List
Admin > Decoration Processes > Designer Settings
Admin > Marketing
Admin > Marketing > Coupon Codes
- Set up a coupon code
- Delete a coupon
- Disable a coupon
- Enable a coupon
- Set the expiry date of a coupon
- Limit the number of times a coupon can be used
Admin > Marketing > Gift Certificates
- Is there a way to track which gift certificate usage?
- Allow gift certificates to be purchased
- Export gift certificates
- Do gift certificates affect affiliate commissions?
- Set up a gift certificate
- Delete a gift certificate
Admin > Settings > General Settings > Localization
- Change my account time zone
- Change my account currency
- Change my account weight and length units
- Change from pounds to kilograms
- Change from kilograms to pounds
- Change from inches to cm
Admin > Settings > General Settings > Fulfillment System Status
Admin > Settings > Contact Details
- Change my company contact information
- Change the address that shows on my website
- Change the phone number that shows on my website
- Change the email address that show on my website
- Set a company identification number
- Change my company name
Admin > Settings > Payment Methods
- Change my primary payment gateway
- Add a second/alternate payment method
- Set APPS as my primary payment gateway
- Set Authorize.Net as my primary payment gateway
- Set Braintree as my primary payment gateway
- Set Ingenico as my primary payment gateway
Admin > Settings > Shipping Methods
Admin > Settings > Shipping > Shipping Methods
- Connect with ShipStation for live shipping estimates
- Add a new shipping method
- Add in-store pickup option
- Delete an existing shipping method
- Change name of a shipping method
- Change description of a shipping method
Admin > Settings > Shipping > Shipping price levels
Admin > Settings > Shipping > ShipStation Order Sync
Admin > Settings > Taxes > Current Taxes
Admin > Settings > Taxes > Tax Groups
Admin > Settings > Taxes > Tax Settings
Admin > Settings > Customer Settings > Account Terms
Admin > Settings > Customer Settings > Account Statements
Admin > Settings > Customer Settings > Customer Fields
- Display custom customer field data to order sheet templates
- Create custom registration fields and include them in invoice
- Change labels for customer fields
- Set store availability for customer fields
- Define customer field usage across the system
- Set which customer fields are required
Admin > Settings > Customer Settings > SMS Notifications
Admin > Settings > Email & Order Templates
- Change the Design Background in Order Templates
- Change the Logo Displayed on Invoices
- Configure order-reply email address and SPF record
- Reset a custom template back to default
- Set up automatic abandoned cart follow-up
- Use Higher Resolution Images in Order Sheets
Admin > Settings > Email & Order Templates > Email Templates
- View a list of available email templates
- Add a new order confirmation email template
- Add a new order shipped notification email template
- Set active status for an email template
- Add CC or BCC addresses to an email template
- Override the default marketing message for an email template
Admin > Settings > Email & Order Templates > Order Templates
- View a list of available order sheet templates
- Override the default marketing message for an order sheet template
- View the default content for an order sheet template
- Customize an order sheet template
- Configure available settings for an order sheet
- Set which branding to use on shipping labels
Admin > Settings > Email & Order Templates > Correspondence Settings
Admin > Settings > Email & Order Templates > Order-Reply Email
Admin > Settings > Rush Order Fees
Admin > Settings > Extra Charges
Admin > Settings > Commercial Terms
- Hide a commercial term
- Edit a commercial term title
- Edit the Returns Policy
- Edit the artwork copyright message
- Edit the Online Designer Help content
- Edit the Commercial Terms
Admin > Settings > Production & Order Settings
Admin > Reports
Admin > Account > Staff Accounts
- Staff account role access and permissions
- What happens to data when a staff account is deleted?
- View the action event log for a staff account
- Set the default production view for a staff account
- Change the assigned roles for a staff account
- Set which email notifications staff accounts receive
Admin > Account > DecoNetwork Account Settings
Admin > Account > DecoNetwork Plan Details
Admin > Account > Billing Method
Admin > Account > Cancellation Request
Website Editor
- How Do I... Add a Blog to My DecoNetwork Website?
- How Do I... Add a countdown timer widget to my store?
- How Do I... Add Live Chat onto my website?
- How Do I... Change the Button Colors on My Website?
- How Do I... Change the Colors of My Site?
- How Do I... Configure image sizes in the Website Pages Editor?
Business Hub
- How Do I... Apply Credit to Customers and to Orders?
- How Do I... Generate a Quick Price Quote?
- How Do I... Get a Separate Size Price Per Line Item?
- How Do I... Hide product markup and cost in Business Hub?
- How Do I... Prevent Unused Invoice Number Skipping?
- How Do I... Set Production Statuses in Business Hub