Your company contact details are used throughout your DecoNetwork system to identify your business to customers, suppliers, and staff. These details can appear on your website, invoices, emails, shipping documentation, checkout pages, and structured business data used by search engines.
The information configured here acts as business identity instructions that the system remembers and applies throughout customer-facing and operational workflows. Keeping these details accurate helps maintain consistency across your storefront, communications, fulfillment documents, and online business listings.
This article applies specifically to the Fulfillment Center's (FC's) primary store. Affiliate stores that use their own business details instead of inheriting the FC's information configure those details under Administration → Account Details.
In This Article
- Prerequisites
- Why update company contact details?
- Step 1: Access Contact Details
- Step 2: Update company contact details
- Step 3: Update contact address details
- Step 4: Configure the return address
- Step 5: Save your settings
- Best-Practice Tips
- Troubleshooting
- FAQs
- Additional Resources
Prerequisites
- You must have administrator access to use this feature.
- Your DecoNetwork website must already be configured.
- You should have your current business contact and address information available before making changes.
Why update company contact details?
Your company contact information is used across multiple areas of your DecoNetwork system and storefront experience. Maintaining accurate details helps ensure customers, shipping providers, and search engines receive the correct business information.
Keeping your details updated helps:
- Display accurate business information on your website.
- Ensure invoices, order documents, and customer communications contain correct contact details.
- Support shipping and return workflows using the correct address information.
- Improve customer trust by presenting consistent business identity details.
- Support search engine business listings and structured business data.
The contact details configured in this area apply to the Fulfillment Center's primary store. Affiliate stores that maintain their own business identity configure their contact details separately under Administration → Account Details.
Step 1: Access Contact Details
- Log into your DecoNetwork website.
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Browse to Admin → Settings → Contact Details.
The Contact Details page will load in the main work area.
The Contact Details page contains your company and address information settings.
Step 2: Update company contact details
- Locate the Company contact details section.
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Update the required fields.
These details will be displayed publicly on your website and included in customer communications, invoices, and business-related structured data generated by the system.
Step 3: Update contact address details
- Locate the Contact address section.
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Enter or update your business address information.
Update your business contact address.
These details will be displayed on your storefront and used throughout customer-facing workflows and generated documents.
Step 4: Configure the return address
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Locate the Return address section.
- Choose whether your return address should match your contact address:
- Leave Same as Contact Address enabled to use the same address.
- Untick Same as Contact Address to specify a different return address.
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If using a separate return address, enter the required address details.
Configure your return address settings.
Step 5: Save your settings
- Click Save.
Your updated contact information will now be applied throughout your DecoNetwork system where applicable.
Best-Practice Tips
- Use a monitored business email address that customers can reliably contact.
- Ensure your phone number includes the correct country and area code.
- Use a complete physical address to improve shipping and returns accuracy.
- Keep your contact details consistent across your website, invoices, and external business listings.
- Review your contact details periodically if your business relocates or changes phone numbers.
Troubleshooting
Updated details are not visible on my website
Clear your browser cache and refresh your storefront. Some website changes may also take a short time to propagate through cached content.
Return address is not correct on shipping documents
Verify that the Same as Contact Address option is configured correctly and that the return address fields contain valid information.
Affiliate store details are showing incorrectly
Affiliate stores can maintain separate contact information under Admin → Settings → Account Details.
FAQs
Can I use a different return address?
Yes. Untick Same as Contact Address and enter an alternative return address.
Where are these details displayed?
Depending on your configuration, these details may appear on your website, invoices, emails, shipping documentation, customer communications, and business structured data used by search engines.
Can affiliate stores have their own contact details?
Yes. Affiliate stores that do not inherit the Fulfillment Center's business details can configure their own contact information under Administration → Account Details.
Do contact details affect customer workflows?
Yes. Contact information may be referenced throughout ordering, shipping, fulfillment, support, and customer communication workflows across your DecoNetwork system.
Additional Resources
Still have questions? Use the Search Tool at the top of the page to find more related guides. Need help? Click the to submit a support – our Client Services team is ready to assist!
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