Connect with UPS for live shipping estimates

Connecting with the UPS shipping driver allows your website to access real-time shipping rates directly from UPS. This ensures that customers are provided with accurate shipping costs based on factors such as package weight, dimensions, shipping destination, and chosen service level. With UPS integration, you can also automatically generate shipping labels within DecoNetwork. This eliminates the need for manual label creation and reduces the risk of errors associated with data entry.

This guide explains how to connect your UPS account to DecoNetwork to provide real-time shipping rates at checkout.You’ll also learn how to configure carrier options, including Saturday delivery, so your shipping rates accurately reflect available services.

In This Article

• Prerequisites
• Why connect UPS for live rates?
• Connect your UPS account
• Configure your UPS carrier settings
• Best Practice Tips
• Troubleshooting
• FAQs
• Additional Resources

Prerequisites

Connect your UPS account

1. Log into your DecoNetwork Website.
2. Browse to Admin → Settings → Shipping.

3. Select Shipping Methods.

   

   

   A list of your configured shipping methods will appear in a list.

   

   Click the image to enlarge.

   

4. Click the Manage Live Shipping Carriers button.

   The Live Shipping Carriers page is displayed with a list of your currently added live shipping carriers.

   

5. Click on the button.

   The Add Live Shipping Carrier page is displayed showing the available live shipping carriers for your region.

   
6. Click on the UPS tile.

7. Click the Connect UPS button in the Details popup.

   

   The Edit Live Shipping Carrier Credentials page is displayed.

   
   

8. Enter your Account Number for your UPS account and click Connect.

   A popup will with the UPS login screen will be displayed.

   

9. Complete the UPS website login.

   A popup will be displayed to notify you if the connection was successful or not.

10. Click Save.

    You will be returned to the Live Shipping Carriers page with UPS added to the list of your currently added live shipping carriers.

    

    The Choose Methods button will only be enabled if you have successfully tested the connection with your credentials.

11. Click on the Choose Methods button for UPS.

    The Edit Live Shipping Carrier Methods page is displayed.

    

12. Tick the checkbox for each of the UPS shipping methods that you want to enable.

    
13. When done, click the Save button.

Configure your UPS carrier settings

Once connected, you can configure how UPS rates are calculated and returned.

1. Click Edit Carrier next to your UPS connection

2. Configure the following options:

   • Account Type – Choose how your connection interacts with UPS services:
     • Testing: Use UPS test servers to validate your setup without returning live customer-facing rates
     • Live: Connect to UPS production services to return real-time shipping rates at checkout
   • Rate Table – Select which pricing structure UPS should use when returning rates:
     • Retail: Standard public rates provided by UPS
     • Standard List: UPS list rates based on standard pricing tiers
     • Daily: Discounted daily rates typically available to business accounts
     • Negotiated: Custom rates agreed with UPS for your account (if applicable)
   • Saturday Delivery – choose whether Saturday delivery options are included in the rates returned from UPS. Select:
     • Yes: to include Saturday delivery services where available
     • No: to exclude Saturday delivery services

   

   Edit your UPS carrier settings after connecting

   

   Edit your UPS carrier settings after connecting

3. Click Save
4. Ensure your shipping method is enabled
5. Test checkout to confirm rates are returned correctly

Best Practice Tips

• Use Retail Rates initially for testing, then switch to negotiated rates if available
• Test multiple destinations to verify service availability
• Keep your UPS credentials up to date to avoid connection failures
• Use Reconnect if changes are made to your UPS account

Troubleshooting

• No rates returned: Verify your API credentials and account number
• Saturday delivery not showing: Confirm it is enabled and supported for the destination
• Connection errors: Click Reconnect and re-authenticate
• Unexpected pricing: Check whether Retail or negotiated rates are selected

FAQs

Does enabling Saturday delivery guarantee it will appear at checkout?

No. Availability depends on UPS service coverage and destination.

Are Saturday delivery rates different from standard rates?

Yes. Saturday delivery may include additional carrier charges.

Can I enable Saturday delivery for testing only?

Yes. Use the Testing account type to validate behavior before going live.

Why are no UPS shipping rates showing at checkout?

This is usually caused by invalid credentials, an incorrect account number, or the carrier not returning services for the destination. Verify your connection and click Reconnect if needed.

What is the difference between Testing and Production account types?

Testing mode is used to validate your setup, while Production connects to UPS live services and returns real customer-facing rates.

What is the difference between Retail Rates and negotiated rates?

Retail Rates are standard UPS rates. If your account has negotiated pricing, those rates may be returned instead when supported.

Why do shipping rates vary between orders?

Rates are calculated in real time based on destination, package weight, dimensions, and available carrier services.

Do I need to reconnect UPS after changing account settings?

Yes. If you update your UPS account credentials or settings, click Reconnect to ensure the integration continues working correctly.

Additional Resources

• Configure shipping methods
• Add live shipping methods
• Manage Live Shipping Carriers