Record email history in Business Hub

DecoNetwork stores a history of all email correspondence linked to individual quotes or orders in Business Hub. Quote and Order emails, Payment Request emails, and Note notifications emails sent to the customer from Business Hub are automatically recorded in your quote or order with a timestamp, the sender, recipient, subject, and email summary. For ease of tracking, you can also make the reply address of emails sent by DecoNetwork route back through DecoNetwork servers, allowing the email communication to be recorded and displayed in Business Hub.

Prerequisites

• You must have administrator access to use this feature

To record email history in Business Hub:

1. Log into your DecoNetwork Website.
2. Browse to Admin > Settings.

   

   

3. Click Email & Order Templates, then Correspondence Settings.
   

   The Corresponding Settings screen is displayed in the work area.

   

   Click the thumbnail to enlarge.

4. Tick the Record email history in Business Hub checkbox.
   
5. Click Save.