Disable a gift certificate

Gift certificates are a great way to drive sales and attract new customers, but there may be times when you need to disable a specific gift certificate—whether it’s due to expiration, fraud concerns, or a customer request. In DecoNetwork, you can easily disable a gift certificate to prevent it from being redeemed while keeping a record of its details for reference. It's important to note that disabling a gift certificate that is still valid and has remaining credit will make it unusable. Once disabled, the gift certificate cannot be redeemed, even if there is a balance left. In this tutorial, we’ll walk you through the steps to disable a gift certificate via the Gift Certificates page of your Fulfillment Center Admin.

Prerequisites

• You must have administrator access to use this feature

To disable a gift certificate:

1. Log into your DecoNetwork Website.
2. Browse to Admin > Marketing > Gift Certificates.

3. Select Gift Certificates.

   

   

   The main work area displays a list of already configured gift certificates.

   

   Click the thumbnail to enlarge.

4. Click on the Disable button beside the gift certificate you want to disable.
5. Click OK in the confirmation popup.