In the vast realm of DecoNetwork, it is inevitable that you will need assistance at some point in time. It may be that you don't know how to accomplish a particular task or you may encounter an error that prevents you from doing your work. The first step when you come across these roadblocks is to explore the Help Center. There is a good chance that there may already be a topic covering the information that will guide you with your task and help resolve your issues. If you don't find the information that you need, the next step is to submit a support ticket.
What is a Support Ticket?
A support ticket is a formal record of a customer's request for assistance from the wizards of DecoNetwork's client services team. It records all interactions between you and our client service agents. Support tickets help save time as they eliminate the need to repeat the issue to every agent. Agents use the ticket to identify your problem and provide you with a resolution. Both customers and agents can track the progress of the support request from start to finish.
How to Submit a Support Ticket
You can submit a support ticket either from your DeconNetwork account or from the DecoNetwork Help Center.
To submit a support ticket from your DecoNetwork Website
- Log in to your DecoNetwork website.
- Click on the help icon in the blue bar at the top.
- Click on the Raise Support Ticket button in the help menu.
The Raise Support Ticket popup form is displayed.
- Complete the form.
- Enter some keywords that inform about the issue in the Subject line.
- Select a priority from the Priority dropdown list.
- Provide detailed information about your issue in the Description box. If you know the steps that led to the issue, list them.
- Don't forget to include any relevant screenshots or error messages.
- Click on Raise Support Ticket.
To submit a support ticket from the DecoNetwork Help Center
- Log in to the DecoNetwork Help Center using your help center login.
- Click on the Submit a new ticket link.
The link can be found at the right of the header bar or below the Help Center banner.
The Submit a request form is displayed.
- Complete the form.
- Select a priority from the Priority dropdown list.
- Enter some keywords that inform about the issue in the Subject line.
- Provide detailed information about your issue in the Description box. If you know the steps that led to the issue, list them.
- Provide the URL of your website in the Reported in Website field.
- Don't forget to include any relevant screenshots or error messages.
- Click on the Submit button.
Comments
0 comments
Please sign in to leave a comment.