View email history for quote/order

Tracking email communications in DecoNetwork helps you stay informed about what has been sent to your customers and when. When email history recording is enabled, DecoNetwork stores email correspondence so you can review it directly within Business Hub.

Order-related emails are recorded against the relevant quote or order and are also visible in the customer record. Emails that are not tied to a specific quote or order, such as account-related emails, are recorded in the customer record.

In this article

• Prerequisites
• Why email history is useful
• How to view email history for a quote or order
• Understand where emails are stored
• How to block email notifications for a quote/order
• Best-practice tips
• Troubleshooting
• FAQs
• Additional resources

Prerequisites

Why email history is useful

Email history gives you full visibility into customer communication, helping you confidently manage orders and support requests.

• Verify sent emails: confirm whether an email was sent
• Track engagement: see if customers have opened emails
• View communication in context: review messages alongside the order or customer
• Support customers faster: resolve delivery questions without guesswork

How to view email history for a quote or order

You can view all email correspondence linked to a specific quote or order, including order emails, payment request emails, and note notification emails sent from Business Hub.

1. Log into your DecoNetwork account.

2. Browse to Business Hub → Quotes or Business Hub → Orders.

   

3. Click View to open the quote or order.

   

   You can also click anywhere within a row to load the quote or order, except for the customer name. Clicking on the customer name loads the customer record.

4. Click on the Email History tab.

   

   

   The Email History tab displays all emails linked to the quote or order.

   Each email record includes a timestamp, sender, recipient, subject, and a summary of the message.

   Email records are displayed from newest to oldest. You can click the subject line to open and review the full email content.

   A flag icon indicates whether the customer has read the email. Unread emails appear with a red flag, while read emails show a green flag with the read timestamp.
   

   A counter on the tab shows the number of email records that have not been viewed. Unviewed email records are displayed in bold text. You can click on the blue subject text to view the email content.

Understand where emails are stored

Email history is organized so you can view communication either in the context of an order or across the entire customer relationship.

• Quote/Order Email History: shows emails related to that specific order
• Customer Email History: shows all emails sent to the customer

The customer record includes:

• All order-related emails (also visible on the quote/order)
• Account-related emails such as:
  • Password reset emails
  • Welcome emails
  • Password changed notifications
  • Login verification emails
  • Multi-factor authentication setup emails

How to block email notifications for a quote/order:

You can block email notifications for a specific quote or order if needed.

1. Log into your DecoNetwork account.
2. Browse to Business Hub → Quotes or Orders.
3. Open the quote or order
4. Click on the Email History tab.

5. Click on the block emails action at the end of the header row.

   

   Use the Block Emails action to stop notifications for a specific quote or order.

   The action link will toggle to read "unblock emails". Click on the unblock emails action to unblock email communications for the quote/order.

Best-practice tips

• Enable email history early: ensure all emails are recorded from the start
• Check customer records for a full view: especially for account-related emails
• Use order records for context: focus on order-specific communication
• Confirm before troubleshooting: check email history before investigating delivery issues

Troubleshooting

• No email history visible? Ensure email recording is enabled in Correspondence Settings
• Email not found on order? Check the customer record. It may still be recorded there
• Customer did not receive email? If it appears in Email History, ask them to check spam or filtered folders

FAQs

Where should I check first?

Check the customer record to see all emails, then use the order for order-specific details.

Are order emails stored in multiple places?

Yes. Order-related emails appear on both the quote/order and the customer record.

Where do password reset emails appear?

Password reset and other account-related emails appear in the customer Email History.

Does email history confirm delivery?

Email history confirms the email was sent by the system, but delivery depends on the recipient’s email provider.

Additional resources

• Record email history in Business Hub
• Correspondence Settings